razer mouse keeps disconnecting and reconnecting

I had the exact same problem with two 1600 MX-518 mice. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Do not open the mouse until you are a veteran in the field because you would damage something else. Sorry, our virus scanner detected that this file isn't safe to download. - Check your mouse or wireless adapter hasn't become unseated in its port.- Try fully unplugging the mouse cable or wireless adapter and reconnecting in a different port.- If it is a new issue, sometimes restarting your system will provide an immediate fix. During this time, other Razer Chroma peripherals also may disconnect. I just unchecked "Allow the computer to turn off this device to save power" and all is quiet. As it turns out, this particular issue can also occur due to a power draw problem. when playing games such as overwatch, i would obviously make quick mouse movements which would cause it to catch on this cable break, temporarily shutting the mouse down! If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. rev2023.3.3.43278. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. So I installed Synapse 3 again. How to Fix Discord Keeps Disconnecting and Reconnecting? I have no idea how I'd go about ruling out the motherboard power rails since i don't have an oscilloscope or any multimeters or anything like that. If you previously determined that the issue only occurs while the mouse is connected to your Windows 10 computer, chances are youre dealing with a driver issue. I tried it with a clean boot - had no non-windows services running and it still did it. 89K views 5 years ago The most important step is to set your liftoff range to 1 ! Uncheck this box, and click "OK.". I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu. It all went ok. Everything auto-reinstalled itself when I started it back up. This problem can also happen with your keyboard. None of those solutions worked for me, and i don't know how can i use this mouse while it disconnects. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. I returned the mouse thinking it was a hardware issue and got a replacement mouse. In this video, the RGB Headset stand LEDs stop functioning correctly at the same time the keyboard has issues, but the Goliathus mousepad seems to keep working fine. I'm also using Viper 8kz wired. (I would recomend reading on as i was thorough with my process, but if you want the fix, skip down to "solution"), Okay so, first i tried the usual suggestions in forums/searches etc. Press question mark to learn the rest of the keyboard shortcuts. SwimmingQuail1369 3 mo. If anyone knows a fix for this I'd appreciate if you would help me out! Do the lights flicker when your issue happens? But here what I noticed, I have two HID-complaint mouse entries in Device Manager: If I remove one of them in a short time it will reinstall itself. As it turns out, there are multiple potential culprits that are known to cause this issue: If youre currently trying to resolve this mouse problem on your Windows 10 computer, this article will provide you with some troubleshooting steps that should help you in resolving the issue. Does the 5V rail at the USB slots stay near 5V or does it dip (a meter may tell you this, but an oscilloscope can give you a better idea if the power rail dips)? This doesn't happen if the Synapse software isn't installed. Super User is a question and answer site for computer enthusiasts and power users. I guess it could be something wrong with my motherboard but since no other devices behave similarly I'm just hoping that it is some kind of driver conflict. "After the incident", I started to be more careful not to trip over things. The longer it takes to reproduce the failure, the longer it'll take to debug unless you are lucky. This lasted for about 3 weeks when last night the mouse disconnected again. I removed it. *Sadface*. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. Right-click, select Properties. Connect the mouse to ports connected to front panel headers, everything else to ports on the back, that should put them on separate hosts and fuses. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Press J to jump to the feed. From what you describe, nothing immediately comes to mind what the cause of the issue you are observing might be. - the incident has nothing to do with me; can I use this this way? Exactly the same issue. Does this happen when you run the system from a Linux boot CD? This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. Explains why general "non fast paced" usage wouldnt cause the same issue!! Razer is the world leader in gaming hardware and systems. Maybe gaming tech companies need to be put on "Cancel" for all the bullshit they produce. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. A 3 mouse is more reliable at the moment than my 75 Basilisk. I SUPPOSE it happened after some Win 10 update but I'm not sure as I am not the only one user of my PC (my fiance), so I suppose there was some update going on while she was closing down PC or something. ( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. Right-click on the Start menu and go to Device Manager. If you have recently updated Windows, please check if you have the 1809 update installed. Continue uninstalling all USB Root Hubs. Test the device on your PC with Synapse disabled. I am in the UK. Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. In addition to this, I also had to disable the mentioned checkbox, but under Human Interface Devices > USB Input Device(s). Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. We'll send you an e-mail with instructions to reset your password. For Wired Mouse. Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. If your power supply unit (PSU) is not sufficient to sustain all your USB connected devices, you might experience random mouse disconnects because your system is unable to the required power. so to me this wasn't as a big of an issue, but it was also a test - doing this would prove that it was software/drivers/something i had missed, or if it was the mouse itself all along. Similar experience to everyone here. If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. In Windows 10 it's Control Panel -> Hardware and Sound -> Devices and Printers -> Device Manager. After some time, the keyboard will reconnect to Windows and eventually resume with the appropriate light settings. Latest one I've got is described with number 1803. From the manual I cant tell for sure what the setting on this motherboard means. Look at the Windows event logs to see if there is any indication of a service/driver failure. it only has this with my pc and not with another pc or my laptop. Whether an Apple mouse keeps disconnecting, a Logitech mouse keeps disconnecting, or a Razer mouse keeps disconnecting, it is essential to troubleshoot the issue.Generally, both wired and wireless Bluetooth models can cause this issue. Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 2 more seconds, and it connects again, and this keeps going on. Check the usb connections to the motherboard make sure everything is fully plugged in, try different usb devices on the port which has the mouse connected. Microsoft PS/2 Mouse Standard PS/2 Keyboard. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. Looking for a bluetooth mouse without USB. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. these are in the corners, Glossy, and shaped. I tried searching online and did every fix out there from fixing USB ports, power management and finally found a YouTube video of the mouse disconnecting when lifted off the mousepad. Sometimes it will not happen for days and other times it will do it two or more times within 15 seconds. From patch notes, the beta appears to be the one with the USB patch in it. edit : I have found it is the mouse's issue, I've changed my mouse to G250. Its obvious, but please unplug your mouse from the usb. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. It really sucks to be playing a game (and happens on desktop as well) for the mouse to just die out for a few seconds and come back. There is a Driver tab, with Uninstall, but the button is greyed out. There are countless posts regarding this issue (or atleast what seems to be the same issue) if you google "mouse disconnecting/reconnecting during gaming" and i feel most could be related to this issue. Issue started happening 1 or 2 weeks ago, when it first happened i didn't care but its so frustrating when it happens in-game, disconnecting 2 or 3 times and mouse starts working again. i was struggling for months until i figured out the cause! I'm having the exact same problem as well. I ended up getting a new USB cable to actually solve the problem, heh. This issue is confirmed to occur with both the newer USB-format mouses and older models that are still using a PS/2 port. Razer logo disappears and mouse not responding. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). I don't mind uninstalling synapse for peripherals, except for krakens - I just love the bass boost.. that's the only one feature that keeps me staying with synapse.. Thread by: PeachyTea227 , Jun 28, 2021 , 1 replies, in forum: Razer Support. One bad device shouldn't be able to bring more devices than those it is sharing a USB root hub and e/poly-fuse with. New comments cannot be posted and votes cannot be cast. This is very frustrating, thus I need some advice on what to do. In Device Manager, find your mouse under the heading "Human Interface Devices". Connect and share knowledge within a single location that is structured and easy to search. ago any luck ? The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. It happens all the time in this scenario. Connect a generic old mouse and keyboard to navigate your computer, reinstall Synapse 3. Copyright 2023 Razer Inc. All rights reserved. Things plugged in to USB: mouse, keyboard, controller, and external monitor. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." In the USB Root Hub Properties dialog, click on the "Power Management" tab. If this scenario is applicable to your current situation, try disconnecting your custom cooling solution and see if the random disconnects are stopping. Then, try to change the mouse and recheck once more to be more sure. it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. Checking the Device Manager is going to be the most tedious part of resolving this problem. @JesseNewman19 So what happened afterwards? Disconnection seems to happen more often in gaming than when idle. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. I tracked down a replacement cable (PRIME HAD IT! But what i realized 1 day ago that between the disconnects, mouse lights were still working. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. If mouse activity still brings everything down with it, there is a bug further up the food chain. If this scenario is applicable to your current situation, try to remove the external hard drive and see if you still get random disconnects. It only takes a minute to sign up. EDIT: https://www.youtube.com/watch?v=HKO-QubAe9s someone (this is not me) made a video to show how a similar mouse is taken apart, this is a very similar process to what i did. Be prepared for that anyone who tries this solution. Razer support only in the pinned post. These were, Firstly: Uninstall/reinstall synapse, drivers, Human interface devices etc etc (NO LUCK), Secondly: Turning off "allow pc to turn this device off for power saving" (found in device manager-*device name*-properties-power management) - (NO LUCK), Thirdly: I tried another mouse. That page recommends a system restore or uninstalling the USB device in Device Manager. If this does not work, do the same for the USB Input Device - uncheck the box "allow the computer to turn off this device to save power. I thought my mouse went dead and after connecting it to my laptop, it went ON. The replacement mouse worked just fine and didn't have that issue. If that doesn't work, drop us a message including the link to this post so we can further help you. The vast majority of user reports are occurring on Windows 10. Rule out the OS/drivers (easy if you have spare CD's & hard drives): This answer might now solve your problem, but hopefully it'll move you towards finding the cause of the issue. I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). Activating this element will cause content on the page to be updated. Does this happen with a clean install of your current OS? If so, try to uninstall/reinstall the driver of your Razer devices from the Device Manager before reinstalling Synapse. In this case, follow the method down below for a different repair strategy. The issue is clearly software-related. I'm not sure if the registry corruption is truly the cause, and I'm not sure if this actually fixes it, but it's worth a try. If I cant sort this out soon I will be returning it and getting another (non-razer) keyboard. This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.

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