vivid seats complaints

I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Got us a great deal on our tickets love this company. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Service 254 Value 245 Shipping 164 Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Scammed!!! Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber We encourage you to monitor your bank and email for further updates on your order. I had to purchase four more tickets that were handicapped seats from the venue. None of the options worked for us NEVER will I use this company again. I asked to print the tickets for my group but was told I had to use the electronic system. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. This will help us to determine next steps. I do expect a refund of the differance that the seats should sell for. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. There were no humans to talk to to get my tickets before the event started. The latest review was 2 months ago. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. We are absolutely sorry to hear what you experience. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard They take your money, and you have no valid tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Good Grief. I could not attend. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. It goes against our guidelines to offer incentives for reviews. Thank you, you have successfully subscribed to our newsletter! Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings Don't EVER use vivid seats for any purchases. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Please Refund at least $1000. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The company says it "provides a legit, safe and secure platform. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Finally got my tickets and had a great time speaking to the very helpful gentleman. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Share your photos and videos with others to prove the truth of your words. greenthumb47 , 2022-08-02. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Chicago, IL 60606-0606. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Cancellation Policy : Vivid Seats Customer Support Vivid Seats - Fraudulent agreement / promises made for a full refund I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. 1239964100050. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! 1st time user. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. I tried calling two hours before my event as the tickets never arrived. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. All I got was a run around, excuses, and finally no response what so ever. Enjoy reading our tips and recommendations. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Barbara, who is my agent, was absolutely the best that you could have. . The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. 2. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Total SCAM! We also confirm that your tickets are general admission. He was very knowledgeable and courteous. This is clearly a loophole being used often by venues to protect these ticket scammers. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! GAME WAS NEXT WEEK. I just want the Tickets I spent over 2 thousand of my hard earned money on. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener We apologize that you didn't receive the tickets you requested, Charlotte. Please Refund at least $1000. We'll get you there. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Is Vivid Seats Legit? Review, Comparison & Alternatives Companies can ask for reviews via automatic invitations. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! I never used them before but I know many people who have. We apologize for the frustration you experienced. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] What are "Email Delivery" and "Instant Download" tickets? We use dedicated people and clever technology to safeguard our platform. He reassured me of any concerns I had and was very patient with me. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid refused a refund! They can see this but they refused to issue a refund. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Terrible customer service. Vivid Seats goal is to safely and securely connect customers with event tickets. says they have a no refund policy unless the event is cancelled. Vivid Tickets Loses Top Rating From Better Business Bureau After The name on my ticket was someone who purchased tickets the resold them through vivid seats. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. The issue was they didnt have the tickets, but had 2 close by. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. and then vice versa on the inventory thing. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. The following is a chronological timing of the events that occurred: Yes. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Thank you. Marvin J was a great help to me in getting my tickets when n the website wasn't working. We would love to review your order again to see if there's anything we can do to make this right for you. 3 for $533.58. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I had a purchase trouble on Vividseats. Do not use Vividseats!! Complaint about Vivid Seats? File now, we help resolve it! Customer service told me they will not help me because I already accepted the tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. The 21st was spent on the phone trying to aquire our tickets. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard I paid for the first 15 rows. Report as inappropriate. In this guide, I will be reviewing Vivid Seats in detail. We also ensure all reviews are published without moderation. We are all set now and appreciate her cheerful assistance. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. After setting up a ticket master account my tickets were sent to me. Customer identification can be provided if needed. 2023 Trustpilot, Inc. All rights reserved. He said I should post the tickets for sale. Do I need to print these tickets? We were able to review your order file and confirm that there was no communication for your order until after the event had passed. All Rights Reserved. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Original review: Feb. 9, 2023. So, Vivid seats charged an additional $196. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. No issues at all, would use them again. Kept telling me same blurb about it was my fault, not his, no refund, etc. We understand it's frustrating when events are postponed. Vivid Seats is as legit as ticketing sites come. Worst ticket platform that gives two sh*ts about their customers. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I simply want a partial refund because I feel that is fair. I was unsure on how this all worked. We launched @recap.email and legal webhooks. I will never ever purchase from Vivid seats again. They go above and beyond to make my transactions fun and fast! Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I then I received an electronic transfer notification which I followed through on. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Over 100 million tickets sold. Is this your company? Day of game they said only had 2 tickets available and sold my other 4. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Copyright 2022 Consumers Unified LLC. First time using Vivid Seats to get tickets. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. BS. The tickets were in TTC3 seats 30 and 31 in corner. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. VividSeats has B rating with the BBB.org as of September 2022. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid charged me 78 dollars for a 30 dollar ticket. Unsubscribe easily. We would like to look further into this for you. Unsubscribe easily. Date of experience: 26 February 2023. The office is amazing. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. We would like the opportunity to turn this around for you. All they say is their sry, well so am I! Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Suite 800. No. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Providing an exceptional buying experience is something we want all of our fans to experience. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Vivid seats has been getting scammy lately. My friends and I attend several differant venues and purchase tickets online. This comment was posted by a verified customer. We value your privacy. We absolutely value your feedback and apologize for the stress this may have caused you. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Desired outcome: They refused to issue a refund as they said the tickets were sent via email. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Received a correct order confirmation but when the tickets came in they moved me to a different section. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Get buying tips about Ticket Websites delivered to your inbox. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. 10.1K Ratings. Desired outcome: "We have currently put them on 'No Rating' while they investigate the complaints and . No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. So I recommend never buying anything from this place. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I do expect a responce and an apology for this overcharge. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Shame shame for all the people you have messed with and hurt. B. Berlinda G. Today , California. From over pricing. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. He was quick to answer my questions and quick to book my tickets. Group tickets DO NOT need to have electronic tickets. I did not get what I paid for. The support team was very friendly, knowledgeable about the event, and got me great seats. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. They are aware of this issue. Just another company who still made money over COVID. Vivid seats sucks. Desired outcome: Vivid Seats has not responded to my email. Its not right that they say they have no control over the seller. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Products used:Tickets for an upcoming football game. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. That is a lie. For 2 and now the event is selling them for 25$$$!!! I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. The third party did not send us the electronic tickets. I bought 2 tickets to Super bowl for my 11 year old son. Vivid seats scammed me : r/Scams - reddit It asked how many tickets I wanted which I selected two. I've had the same issue though my costs aren't that high. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. So, if you sell tickets for $100, you will receive $90. Lack of preparation and communication from the recruiter for each step of the process. Absolutely disgusting. For more information about reviews on ConsumerAffairs.com please visit our 07-12-22 at 5:57 A.M. It is never our intention to make our fans feel this way. It guarantees your tickets will be valid and arrive in time for the event. Agreed! He checked several times and assured me that the seats were handicap. Click here to get notifications about new complaints of Vivid Seats. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Disgusted. Thank you for sharing your feedback, Gregory. Showed up after start of game and lot was closed. What 4 Analyst Ratings Have To Say About Vivid Seats. Vivid Seats $7.5M Event Cancellation Class Action Settlement and go to stub hub and . Customer service would not help since the event was technically postponed and not cancelled. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . We appreciate your patience. Nowhere on their site did it say that these two tickets wouldn't be next to each other. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . I someone needs to hold ticket brokers responsible. Call and ask what the service charge is before buying. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. That means the seats were $351, not $264. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. One can only hope these ticket monopolies will be better regulated in the near future. Paid $160 for a single ticket for a show that was rescheduled (twice). When I went on their "live chat" to inquire, they didn't respond at first . Definitely recommend. only our *Volume Resellers* are allowed to re-sell tickets. They take your money, and you have no valid tickets. Vivid seats are scammers. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Then allows the seller to change the date to the day of the event. Verification can help ensure real people write reviews about real companies. The tickets were shown as $ 264. Vivid Seats Review | Top Ten Reviews Reliable & Rewarding Tickets.

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