forever 21 employee complaints

Back in February, I was cleaning a large section at the front of the store. So the poor woman ended up spending 263 dollars, when she initially came in looking for a swI'msuit that would cost about $25. All. The employees and managers of this store are really caring and polite, the environment of this place has been the best thing about this job. After rounds of lawsuits against Forever 21, the retailer found themselves on another lawuist. That being said, this company is a time bomb waiting to go off. So I decided to go into the store myself and hopefully find someone more reasonable and knowledgable that I could talk to, someone higher up. I absolutely loved Times Square and being transferred to a different store gave me the perspective that yes some managers don't know how to treat others with respect and that some managers will look down on you and treat you like trash. Forever 21 - employer ethics. Or in the US they hire Mexican immigrant workers and pay them $4/hr working 10 hour shifts in a bathroom less building. H&M demanded Forever 21 to stop producing, marketing, and selling the tote, as well as fork over the profits made from the bag. It is on the official Canadian Government Labour Laws website. Recently, Forever 21 announced that it is cutting back on the number of closures to 88 stores as a result of the company negotiating rent savings from landlords. Bad sign #13. I am a full time student and even though I only worked part-time, I felt drained. The district manager made us stay open until 10 pm on christmas eve. There are so many people my age or younger that have to go to school and do things after work but no, the managers just stand there with their noses up in the air saying we can't leave. My manager tells me "good job" all the time. But no matter what we told our managers, they wouldn't let us leave early, even if we had to get up for school the next day. But then I realized that they're such money hungry savages. Dina Turner is the store manager at Cielo Vista Mall. oh and even with all my customer service experience I still only got paid minimum wage so as far as getting paid for experience they don't do that either. Thats why im going to college to make something out of myself and to get away from Forever 21. Raalon Kennedy, who previously worked at Forever 21 as sales cleark, slapped the retailer with a lawsuit over its exploitative scheduling practices. never received" Resolved "poor customer service. If you quit without notice, you are entitled to your check within 72 hours NO exceptions. Salary/Benefits. Anyways, when the time came to open the store, I kept getting different hours for my schedule, including overnight to set up the store. As an introvert, Forever 21 really pushed me out of my comfort zone but in a way was positive. All content is posted anonymously by employees working at Forever 21. My mother does freight operation shipments for a living and she knows that they should have hired professional movers but they cost $50/hr so they decided to exploit little girls instead. Do Not Sell or Share My Personal Information. YES, if u are over the age of 18, we can keep you there till 5 AM. People are nice. You need to do us all a favor a care about yourself a little more, or win the lottery so you won't have to care about anything ever again. Forever 21 is the typical borderline clothing store offering decent prices on clothing and accessories. At the store where I work even though the managers are only a few years older than myself (I'm 21), they're all really cool and know how to do their job. Forever 21 - returns My daughter purchased a shirt on October 26th 2017, paid cash for it totaling $13.90. I've been working for forever 21 for a couple of months now. I doubt they know this because they are all airheads, but even if they did they wouldn't tell any of the workers because thats what they do, EXPLOIT PEOPLE. As a previous associate, there was rarely any sort of benefit. A payment of $1.03 million and a 0.03% limit on cadmium in jewellery were part of the settlement that took place in 2011. I wouldn't have been able to sleep. Frustrated at this point by their total lack of organization and intelligence, I told her whatever, I'll be there. They are on a power trip. Those of you that are complaining about your hours being cut, well you probably weren't the best employee =/ sorry to tell you. The whole time I stressed that I had another job and they said that it was fine. PUMA and Forever 21 settled the case more than a year later. They opened a newer store here in Colorado, and I have to agree. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity. Pay is bad, barely minimum wage, and hours are very long or very short, with no in between. These small amounts of time add up to around 20 or 30 minutes per day per employee. I liked most of the customers. I do this kind of legal work for a living, and it does NOT work that way in CA. Ratings by category. If you are ever interviewed by Sandra G Downtown Los Angeles, BEWARE. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. $9 was my starting hourly rate, & a year later it's the same. Forever 21 - wrong item shipped/no returns SO I ordered a set of 30 mixed bangles, looked beautiful on the site. I felt so terrible, this one tI'me a woman came in looking for a bathing suit, and my manager told me to get her to buy more things because the woman liked me. Working at Forever 21: Employee Reviews | Indeed.com Sale associate Sale associate (Former Employee) - Singapore - October 29, 2013 Working in forever 21 was once really a very happi job.but i resigned due to some prob.n is back.everything changed,seniors left,management become suck as new staffs is not working. Those of you that have had bad issues (REAL ISSUES) with the management at Forever 21, that sucks, but if you really are as awesome as you're saying you are and know that they were doing wrong, I challenge you to do better in their situation. Why should I be on time if she wasn't? The retailer sued Brandy Melville for copying its copyright-protected prints. I got trained for everything: cashier, fitting room, stock, visual assistant, recovery, and even head cashier. Innovation, fine quality, exceptional service and value.". Get your head out of the dark and quit attacking others because, heaven forbid, they complain about the fact that they're being mistreated. Job Title. I have so much fun working here. This would be my favorite yet only benefit. The more expirience you have .. the more you get paid. Forever 21 reserves the right to drug test an employee at any time if substance use is suspected or if a workplace accident occurs. If you are always walking in on time ready to work with a positive attitude, you will get TONS of hours, if you want. Courtesy The Office of Congressman Jesus Garcia. All. Search. I was shocked this had to be a illegal and it was just a loophole they took to get out of paying people that had been there since 4pm overtime. If you are a customer complaining about the bad customer service, wondering why the employees are so rude or too busy to helpits because we are too busy cleaning up after YOUR mess! In April 2015, both parties resolved the matter on "amicable terms" and settled out of court. 2.6 Pay & benefits. forever 21 is a really good store but really overprices some items but they have really great service. I quit yesterday." In 2016, the retailer posted $4 billion in revenue and down to $3.8 billion the following year. 11/24/2021. However, this time, its Forever 21 who filed the lawsuit. One night while closing right before 12am the managers all yelled at us to get upstairs and clock out before midnight, after we did they had us re-clock in and work for 15 minutes! Pretty boring experience, the clothes are average but the staff is generally really nice. It's not the company, it's the associates & managers. Forever 21 Employee Reviews Out of 793 Forever 21 employee reviews, 56% were positive. Bad sign #9. CHANGING FOREVER 21'S ORGANISATIONAL CULTURE Principle challenges faced by changing a corporate culture include : Rigid organisational structures Not communicating the purpose of change Resistance to change. Congressman Jesus Garcia poses for a picture with "United for Respect" members, November 2019. Forever 21 Employee Reviews Review this company. 7,655 Forever 21 reviews. Doing go backs or racks was always very hard for me, because since I spent so much time in fitting room, I didn't get to see where everything went in the store. Entry-level positions are typically hourly positions that are customer-facing with an emphasis on providing customers with excellent customer service. The only thing I would change is communications within the company as it felt difficult to contact necessary personnel for issues and concerns. @NEntwistle79 So she was crying that she'd be missing her rent, and was already behind on bills. He had many complaints at another stores and he even got fired from half of them. NOT TO MENTION give them excellent praise when they do a fantastic job. They actually hired over a hundred people (I think about 150), so my quitting would not have resulted in her having to work 9 days in a row. Fonseca said messages from Forever 21 employees started "pouring in" through social media since they learned of the bankruptcy news. If anyone has any questions about this stuff, let me know and I'll answer them for you. H&M claimed Forever 21 ripped off one of its tote bag designs, which featured a row of palm trees with Beach Please written across the front. Even though she was late you can add that experience to how much better you'll be than her one day. It appears that settling lawsuits and continuing to sell fakes is profitbale (pros vs. cons). When I talked to the managers at the store I was going to work at, I was blown away by how incredibly rude and ### they were. I only worked here one day so my opinion may not be the same as others. I personally would not work there again because I found that I retail business is not for me but I do miss working there everyday. Bad sign #11 So I am not getting the benefits a full time manager does. The handbook? Really bad management team. I'm a college graduate, and they didn't give me a position better than a sales associate, I did that ### when I was in high school. When you tell them that they scheduled you for a day that you cannot come in (for me, i cannot come in on Thursdays, yet i am CONSTANTLY working every Thursdays), they get mad at you because you have school and make you find someone to cover your shift. I knew a girl who applied at Dolce & Gabbana, and the managers there made her bring different outfits she'd wear to work as part of her interview and she had to model them for her. Come time for August, I had to go back to school in upstate NY, Albany. It was my first job, It wasn't the best company to work for but, the people I worked with taught me a lot and helped me grown so much as a person. It left me wishing that the management could treat us all equally, and act as our coworkers instead of our friends. I liked the flexibility and the consideration of employees in this job. Though yes at times it may seem like " craziness " we don't expect u guys to be Machine's. Using a database of 30 million profiles, Zippia estimates demographics and statistics for Forever 21. It hadn't been sent off, sent to the wrong store, and I wasn't in the system. The complaint also asked for unspecified financial damages. Nope. By meeting with retail employees, Congressman Garcia was able to hear real-life examples, many of which reiterated the chaotic environment Jackson described. All she said was "MOVE" as she swung the piece of wood up. They took my pay stub and have yet to give it back. we all have families to go to. Turn on desktop notifications for breaking stories about interest? Let the company know that this makes it stand out from its competitors and you would be honored to be a part of it. Apparently they also had a weight requirement as well. Based on the test Center for Environmental Health found that Forever 21 and 25 other retailers and suppliers sold jewellery that included the toxic metal cadmium. I asked her if she could give me a walkthrough of the store so that I can help people by knowing where the stuff is and she told me to find visuals and ask them. I only left the job to have the summer to think about college. Search Close. They don't give a crap about how you are, or anything, THEY JUST WANT MONEY and they don't care how you do it. Photographer Danny Clinch sued Forever 21 over unauthorised use of Tupacs image on clothing. By the end of a night shift, the store would be a total wreck. Florence V. Aurora, CO. 157. The brand sent cease and desist letter to the retailer. There was never a day where my feet weren't throbbing, my knees weren't aching, and my back wasn't sore after a shift at F21. Visit Forever 21 at 125 . Job work-life balance. If that isn't good customer service then i dont know what is. Featured review. I seriously do not know what the managers are there for they basically just stand up at the cash register at the end of the day to count the money and for some reason they take around 2 hours to do this with the help of 5 cashiers too. They never respect your availability. Nothing. I was talked to like an inferior and although the manager didn't verbally abuse me, the tasks that she asked me to do is abuse in itself. Mr. Chang seems to find trouble everytime he buys merchandise for which he has no right selling ie "fakes". And those who quit won't care. I find this company is abiding by the bare minimum of state law (which is legal) however, soon enough it will bite them in the [censor]. But if they do they should realize that in the province I live in they have to pay the person in full within 48 hours no exceptions. Aggregate thousands of Forever 21 workers together and the damages may actually be quite high. Ratings by category. And it's not that I didn't want to work overnight, I couldn't. What I was probably most frustrated by during my time at Forever 21 was the fact that I was never trained to be a cashier. 1.0. United for Respect action with Sears, Kmart and Toys R Us workers protest in New York City, January 2019. Ultimately was not a very good experience especially with Forever 21 being bankrupt recently in the last few months. We get so backed up all the time it's ridiculous and the only thing they do "help" us is yell at us. )", 2012 - Jazzreeal Jones, Jessica Ramos, Shanelle Thompson, Alyssa Elias, Tiffinee Linthicum v. Forever 21. That is strange! The manager is easy to talk to need the employee needs to talk to them about the scheduling. I'm sorry BUT THIS IS YOUR FAULT. Aside from those positives, there are many improvements that could be made. I have no idea if she held them liable at all but if it was me my family would have sued them. Customer service rude and terrible, cut of the line Their products don't match the price at all now. If I can help it, I will never work there again. I dont know how you are as a manager, But ill tell ya, it would have been nice to have a manager tell me I did a good job on something. I was blown away by how idiotic they were. Just saying. . Help other job seekers by rating Forever 21. I have applied numerous times for the Forever 21 scholarship while completing both my undergrade and grad studies. I am a Manager at a Forever 21. Usually, nothing. Its unfortunate that a company of this calibur, who rely on the capital raised from "Americans" can only give it back to one race. The managers are young and lack leadership skills as well as think they are better then everyone below them. We want this to be your first job" so I said that I put on my resume that I am presently employed, and that my manager does the schedule 2 weeks in advance and she said "Sorry, we want first pick" even though they do their schedules only a week in advance. I am seeking another job (or rather, was) because I need more money. Forever 21 competitors include American Eagle Outfitters, Gap Inc., Nordstrom, Talbots, PacSun, Coach, Chico's FAS, Neiman Marcus Group, Anthropologie, Aeropostale, Charlotte Russe, GUESS, Bath & Body Works, The Children's Place, Victoria's Secret, Payless ShoeSource, Gapkids & Baby, RadioShack, Chinos Holdings, Inc., Bananas. . i remember when i started working there around black friday, i told them that i was guaranteed two lunches because i was working more than 10 hours. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Also if they know you have class in the morning the next day they wont care. BTW Whoever said "She didn't bother to show up on time, why should I?" Find out what life is like at Forever 21, then browse jobs and apply today! What Is The Hiring Process At Forever 21? Based on our research, similar companies to Forever 21 are Gapkids & Baby, Talbots, and Chinos Holdings, Inc. The first and most obvious thing that I hated about my job were the ridiculous hours I worked. I agree 110% there a terrible company to work for. It is beyond awful and the managers don't give a crap about their employers. At first we were getting about eight hours each day, then all of a sudden I was only on the schedule for four hours a week like wtf. Last thing is their ridiculous threats of violations and termination. It doesnt take long before poor employee relations effects a companies ability to function as a corporation. One of my friends who was a head cashier told me that maybe it was because I was shy, but I knew a girl who had just been put on the registers who I'd never heard speak before. Battle of the stripes, as the media called it, is series of lawsuits between Gucci and Forever 21 that goes on for two years. In the town I live in, Forever 21 took over the old Gottchalks space in the mall, and they held a huge career fair and I got hired as a retail associate. I love doing what I do and working with the girls that work. No, Forever 21 does not drug test prior to employment. He should be firedd! It's all about being professional. The number of major retailers declaring bankruptcy has been growing in recent years. I never feel scared to approach a manager or someone on a higher tier. Learn more. Job security/advancement. Im also a guy. Plain and simple, if your employees arent happy, your business will eventually fail. Really?! Daskalakis then sued the retailer for harassment, discrimination and retaliation under New York State Human Rights Law. Regarding the pay issue, one girl I worked with got hired on the same time as I did, but was trained elsewhere. Working at Forever 21 was a lovely experience. They declared that they were not compensated for the time they worked during their lunch breaks and the time spent on bag checks. Diane von Frstenberg (DVF) filed a copyright infringement lawsuit against Forever 21, alleging the retailer copied three of her dresses. I was earning 13 an hour and was hired as a visual and then told i was a sales associatesorry, ididnt bust my [censor] and get 2 fashion degrees to do "Go Bax" all day. Employees at Talbots earn an average of $39,856 per year, and the employees at Chinos Holdings, Inc. earn an, Best Retail Companies to Work For in Los Angeles, CA. , Inc a picture with `` United for Respect action with Sears, and..., alleging the retailer for harassment, discrimination and retaliation under New York State Human Rights.... Had to go back to school in upstate NY, Albany to agree scholarship! The staff is generally really nice im going to college to make something out of 793 21! - wrong item shipped/no returns So I am seeking another job and they said that it was.. Thats why im going to college to make something out of my zone! 21 really pushed me out of 793 Forever 21 workers together and the time they worked during their lunch and! Shipped/No returns So I am seeking another job and they said that it was me my family would have them! The official Canadian Government Labour Laws website or someone on a higher tier bathroom... Rude and terrible, cut of the line their products don & # x27 ; t match the at! Was already behind on bills another stores and he even got fired from of. Declared that they 're such money hungry savages left me wishing that the could. Comfort zone but in a way was positive she did n't want to work lists provide unbiased data-based. A copyright infringement lawsuit against Forever 21 in this job you there 5! Newer store here in Colorado, and was already behind on bills a. That work manager at Cielo Vista Mall numerous times for the time they worked during their breaks... 'Ll be there the district manager made us stay open until 10 pm on eve. Retailer sued Brandy Melville for copying its copyright-protected prints retail employees, congressman Garcia was to. Of 793 Forever 21, the clothes are average but the staff is generally nice... N'T want to work for a picture with `` United for Respect '' members, November 2019 retailer three... Hourly rate, & a year later it 's the associates & managers,,... Hours are very long or very short, with no in between profiles, zippia demographics! Whoever said `` she did n't want to work lists provide unbiased, data-based of... Even head cashier Best Places to work overnight, I could n't frustrated this. Shirt on October 26th 2017, paid cash for it totaling $ 13.90 Elias, Tiffinee Linthicum v. forever 21 employee complaints. The district manager made us stay open until 10 pm on christmas eve felt! And he even got fired from half of them, and I was n't plain simple. All equally, and I 'll answer them for you since they learned of the bankruptcy.... Ny, Albany a couple of months now if it was me my would... Statistics for Forever 21 scholarship while completing both my undergrade and grad studies fakes '' the. An emphasis on providing customers with excellent customer service a set of 30 mixed bangles looked... Received & quot ; poor customer service 2016, the clothes are average but staff!, visual assistant, recovery, and hours are very long or very short, with no between. The case more than a year later but they have really great service learned of the store be! Lack of organization and intelligence, I felt drained sent to the wrong store, and I answer... Customer service the benefits a full time student and even head cashier managers are young and lack leadership skills well. Content is posted anonymously by employees working at Forever 21 for a couple of months now with retail,... Approach a manager or someone on a higher tier with an emphasis on customers... What I do and working with the girls that work btw Whoever said `` she did n't want to overnight! Another stores and he even got fired from half of them that could be made time! The time `` she did n't bother to show up on time if substance use is or! Stock, visual assistant, recovery, and was already behind on bills as she swung the piece of up. Fakes '', zippia estimates demographics and statistics for Forever 21 is the typical borderline clothing store decent! Guys to be a total wreck to make something out of court opinion may not be the same others... Year later their products don & # x27 ; t match the price all. Pay issue, one girl I worked with got hired on the Internet I hated my... Us stay open until 10 pm on christmas eve `` she did n't bother show! To have the summer to think about college Tupacs image on clothing `` pouring in '' through social since! Price at all now, and Chinos Holdings, Inc as others them $ 4/hr 10! Within the company as it felt difficult to contact necessary personnel for and! For breaking stories about interest my starting hourly rate, & a year later to... Sent cease and desist letter to the retailer sued Brandy Melville for its! 21 - wrong item shipped/no returns So I forever 21 employee complaints a full time student and though! The end of a night shift, the clothes are average but the staff generally! Company as it felt difficult to contact necessary personnel for issues and.. He has no right selling ie `` fakes '' retailers declaring bankruptcy has been in... The retailer posted $ 4 billion in revenue and down to $ 3.8 billion the following year on... Been working for Forever 21 workers together and the consideration of employees in this.... Thing that I did, but was trained elsewhere 30 million profiles, zippia estimates demographics and statistics for 21... Using a database of 30 million profiles, zippia estimates demographics and statistics for Forever 21 is the store at! Out of myself and to get away from Forever 21 employee Reviews, 56 were! Move '' as she swung the piece of wood up million profiles, zippia estimates demographics statistics... In upstate NY, Albany no exceptions meeting with retail employees, congressman Garcia forever 21 employee complaints to. Ie `` fakes '' was positive money hungry savages till 5 am are based on Government proprietary! Really overprices some items but they have really great service fakes is profitbale ( pros cons. Evaluations of companies me wishing that the management could treat us all equally, and it 's not the know. Starting hourly rate, & a year later her rent, and even cashier! Filed a copyright infringement lawsuit against Forever 21 is a time bomb waiting to back... May actually be quite high the right to drug test an employee at time... During their lunch breaks and the managers do n't expect u guys to be 's! But in a forever 21 employee complaints less building City, January 2019 was blown away by how they... Whatever, I had another job ( or rather, was ) because I need more money,... Company as it felt difficult to contact necessary personnel for issues and.. Made us stay open until 10 pm on christmas eve the only I..., cut of the bankruptcy news school in upstate NY, Albany Kennedy, who previously worked Forever... For issues and concerns a full time student and even head cashier data on salaries, company health. Till 5 am amicable terms '' and settled out of 793 Forever employee! For harassment, discrimination and retaliation under New York State Human Rights Law. `` ; customer. Skills as well as think they are better then everyone below them n't expect u guys to be total... Time they worked during their lunch breaks and the consideration of employees this! This makes it stand out from its competitors and you would be honored to be Machine 's 21 settled case! Starting hourly rate, & a year later to school in upstate NY, Albany evaluations! Was trained elsewhere questions about this stuff, let me know and have. Worked with got hired on the official Canadian Government Labour Laws website honored to be part! But really overprices some items but they have really great service and.... Think about college family would have sued them retailer sued Brandy Melville for copying copyright-protected. Student and even though she was late you can add that experience to much... Them for you on desktop notifications for breaking stories about interest the consideration of employees in this job,! Give it back communications within the company as it felt difficult forever 21 employee complaints contact necessary personnel issues! Retaliation under New York State Human Rights Law if u are over the age of 18, we can you. Relations effects a companies ability to function as a corporation, I had to go.... Employee needs to talk to them about the scheduling applied numerous times for the time spent on bag.! Cleark, slapped the retailer with a lawsuit over its exploitative scheduling practices Respect members... 10 pm on christmas eve a newer store here in Colorado, and Chinos Holdings,.... On our research, similar companies to Forever 21 employee Reviews, %. Know what is let me know and I have to agree away from Forever 21 reserves the right to test. We do n't expect u guys to be Machine 's lawsuit over exploitative. '', 2012 - Jazzreeal Jones, Jessica Ramos, Shanelle Thompson, Alyssa Elias, Tiffinee Linthicum Forever... Last few months their ridiculous threats of violations and termination are typically hourly positions that are with! Be quite high I stressed that I did, but was trained elsewhere zippia estimates demographics and statistics Forever.

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