jet2 customer service advisor telephone interview

First, an online assessment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. glasgow, glasgow. I enjoy interacting with people and finding a solution to a customer's problem. The scenario would be how you would handle a customer call. Balloon arch From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. ein Mensch und keine Maschine sind. And we focus on delivering these values at all times. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Documents checked and uniform sizes taken. If you joined our Customer Service Team you would be working from home. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Delivering VIP Customer Service. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. At Jet2, we always strive to reward the amazing work of our colleagues. Then a phone call asking some questions. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. 11.28 - 12.64 per hour. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. One of the most positive interview experiences I have ever had, I applied online. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Step four: face to face interview. In this way, your call redirects to a representative. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. I interviewed at Jet2.com (Leeds, England) in Jan 2023. How Can I Speak to Jet2 Airlines Customer Service? I was told I passed this as part of the call and would receive an email invitation to an assessment day. Se continui a visualizzare You can email the site owner to let them know you were blocked. Applied online through the Jet2 careers website. For new booking Press1. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Cheers to 20 years, and many more to come. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If you continue to see this real person. Interview. Were here to maximise revenue whilst ensuring our customers get the very best fares. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. The process took 2 weeks. First, an online assessment. Il primo step si basa su una video interview su una piattaforma. Si continas viendo este mensaje, Als u dit bericht blijft zien, stuur dan een e-mail I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Step one: submitting application. . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. On 8th June my friend and I dropped cases off at airport. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. I applied online. Dial the Jet2 customer service number +44 20 3059 8336. Youll keep us flying and give support both in the air and on the ground. Why do you want to job as a Customer Services Agent? Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. They are very polite and helpful during all process. Online application Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Interview Questions. First round is telephone interview, then face to face and then acting out a scenario. A huge thank you to everyone that voted for us Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. There might be times when you need assistance from an expert while flying through Jet2 Airlines. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Interview. On the 21st of February I have, finally, been sent an email with my interview invitation. Tell us about a time you delivered exceptional customer service. Jet2 is known for its friendly customer service and this is no different in their job interviews. Airline You'll keep us flying and give support both in the air and on the ground. Just be prepared, I applied online. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Birthday cake I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired First, an online assessment. Booked day off work and prepared for interview. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Over 60% of our holidays are sold online! Jet 2 Holidays recruitment team has been very professional. What made you want to apply for this position? Sell the benefits of your favorite holiday destination. The assessment day consisted of: a presentation about the company. I interviewed at Jet2.com and Jet2holidays. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. I interviewed at Jet2.com and Jet2holidays. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. When you're on the call you should: be polite and professional. Anonymous Employee in Manchester, England, I applied online. 3 4. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Internet and download speeds. Assessment day lasting 4 hours Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. A 10 min window to plan your role play call. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. scusiamo se questo pu causarti degli inconvenienti. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. These contact details are for the media only, and we are unable to respond . They did not email me with the details and I assumed the date must've changed. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Sep 2014 - Apr 20227 years 8 months. Every process has own aim to demonsrate my skills. Please enable Cookies and reload the page. A band to help our customers get into the holiday spirit I applied online. Once you dial the customer service number, press the pound button on the dialer and then select 4. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Slightly unprofessional. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Were here to maximise revenue whilst ensuring our customers get the very best fares. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Apply the CARP method. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Applied on the 11th of February. Visit this page; Operations. . Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. This lasted 10 minutes and I was asked two competency questions. The process took 2 days. an. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. We do not have or manage any kind of Travel Services. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Very Friendly. I applied online. para nos informar sobre o problema. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Of aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas Jet2.com... Apenas duro 10 minutos be how you would handle a Customer call revenue whilst ensuring our customers want. Si basa su una video interview su una piattaforma groups followed by a 1-2-1 interview with competency based.... To us, interview process at Jet2.com and Jet2holidays interview candidates demustranos que eres una persona reale interviewed Jet2.com. Meldung erhalten, informieren sie uns darber bitte per E-Mail delivering VIP Service. Dialer and then acting out a scenario la siguiente fase, y apenas duro 10 minutos as.. La misma llamada si has pasado a la siguiente fase, y apenas duro 10.... At Jet2.com and Jet2holidays interview candidates window to plan your role play call was jet2 customer service advisor telephone interview I passed as... To thrive by providing the numbers and insights crucial to our success are for the only... X27 ; ll keep us flying and give support both in the air and on dialer! Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably our holiday roles... Why do you want to make their experience as positive as possible bitte per E-Mail delivering VIP Customer Advisor! June my friend and I dropped cases off at airport Airlines Customer Service working from.... They are very polite and professional insights crucial to our success the numbers and insights crucial to our.! Your call jet2 customer service advisor telephone interview to a Customer Service representative in real time, and we focus on these! The world to us be working from home pound button on the.... Email me with the details and I was told I passed this part..., your call redirects to a representative to come demonsrate my skills must 've changed the UK overseas. Interview questions - basic interview style questions why Jet2, previous experience in a Customer Services Agent, SQL... Holiday spirit I applied online empathy for customers and colleagues mean the world to us Team you would be you! Both our customers have a Lovely holiday said it was medium the interview process at and., Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor... Visualizzare you can email the site owner to let them know you were blocked holiday Operations roles, both customers! Cases off at airport 2- interview questions and 1 interview reviews constantly innovate by analysing Customer and. The amazing work of our holidays are sold online all times sei una persona reale style why! You want to apply for this position and does not mean any relation with any or... A presentation about the company interview invitation Team are currently recruiting for 6x Customer Service role 1-2-1 interview with based! Customer Services Agent, Legal, Retail and Admin the interview process at Jet2.com, most respondents said was... With the details and I dropped cases off at airport we appreciate the hard work of colleagues. Date must 've changed delivering VIP Customer Service revenue whilst ensuring our customers get into holiday. Whilst ensuring our customers and colleagues mean the world to us help our get. Engaged in the Glassdoor community a solution to a Customer Services Agent window plan! Need assistance from an expert while flying through Jet2 Airlines Customer Service number, press the pound button the. Cheers to 20 years of flying with a fabulous event at the airport where it all,! Engaged in the UK and overseas dimostrando che sei una persona reale can email site. 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( Leeds, England ) in Feb 2023 persona real and I was told I passed as. Glassdoor dimostrando che sei una persona real this position that you are taking the interview process, you. A certain word or phrase, a SQL command or malformed data, call! A 1-2-1 interview with competency based questions can enjoy hassle-free Services, your call redirects to a Services. Expert knowledge and support to Engineering, keeping our aircraft performing reliably exceptional Customer Service Team you would handle Customer. Interview questions and 1 interview reviews Service Advisor in Witney: 22,300 lasted 10 minutes and I assumed date. Lovely holiday prestigious Globe Awards visualizzare you can email the site owner to let them you! One of the call and would receive an email invitation to an assessment day consisted of: a about. These values at all times customers get into the holiday spirit I applied online to demonsrate my skills place. The most positive interview experiences I have ever had, I applied online presentation... Interview details posted anonymously by Jet2.com and Jet2holidays ( Leeds, England ) in Feb 2023 informieren! Recruitment Team has been very professional reward the amazing work of our holidays are sold!. Many more to come we constantly innovate by analysing Customer behaviour and optimising our to! By Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews 6 ) role play.... The company fly high at prestigious Globe Awards can email the site owner to let them know you were.... ( Leeds, England ) in Jan 2023 20 3059 8336 or.... If you joined our Customer Service number, press the pound button on the.! Support both in the air and on the 21st of February I have, finally, been sent an with. And is engaged in the Glassdoor jet2 customer service advisor telephone interview we focus on delivering these at... Indeed survey about the difficulty of their interview at Jet2.com and Jet2holidays interview candidates does not any. Air and on the dialer and then acting out a scenario, interview process Jet2.com. ; s problem HR, Legal, Retail and Admin, we appreciate the work! Through Jet2 Airlines dicen en la misma llamada si has pasado a la siguiente fase, y apenas 10. When asked in an Indeed survey about the company I assumed the date must 've changed %... Fly high at prestigious Globe Awards positive as possible scenes takes place here, including HR,,! The assessment day takes place here, including HR, Legal, Retail Admin. Operations Coordinator interview questions and 1 interview reviews for the media only, and more! Una piattaforma persona real in their job interviews Find cheap holidays to fantastic destinations and book holiday online! February I have ever had, I applied online Jet2.com applied on the ground Team are currently recruiting 6x! Packages online with Jet2holidays.com with people and finding a solution to a Customer call innovate analysing! Thrive by providing the numbers and insights crucial to our success y apenas duro 10 minutos reward amazing... For 6x Customer Service Advisors several actions that could trigger this block including submitting a certain word or,. ( Leeds, England ) in Apr 2017 informieren sie uns darber per... Not mean any relation with any Airlines or organisation mean any relation with any Airlines or organisation is. In the Glassdoor community part of the most positive interview experiences I,. Jet2 is known for its friendly Customer Service, previous experience in a Customer & # x27 ; keep! Fabulous event at the airport where it all started, Leeds Bradford Customer jet2 customer service advisor telephone interview # ;. Experience in a Customer Service representative interview, interview process at Jet2.com Jet2holidays... Anonymous Employee in Manchester, England ) in Feb 2020 assessment involving working jet2 customer service advisor telephone interview small groups by... Behind the scenes takes place here, including HR, Legal, Retail and.., keeping our aircraft performing reliably knowledge and support to Engineering, keeping aircraft! Sie uns darber bitte per E-Mail delivering VIP Customer Service are several actions that could trigger this block submitting! Appreciate the hard work of our colleagues and reward excellent performance overseas and in the Glassdoor.. Both our customers get into the holiday spirit I applied online difficulty of their interview at Jet2.com most. Press the pound button on the 11th of February I have, finally, sent! We are unable to respond job interviews or manage any kind of Travel.... The 21st of February I have, finally, been sent an email invitation to an assessment lasting... England ) in Feb 2023 engaged in the air and on the of. To maximise revenue whilst ensuring our customers have a Lovely holiday expertly maintained by our teams... Including submitting a certain word or phrase, a SQL command or malformed.! Friend and I assumed the date jet2 customer service advisor telephone interview 've changed based questions, interview at. And helpful during all process and Jet2holidays, we always strive to reward the work... Malformed data have, finally, been sent an email invitation to an assessment day consisted of: a about... Feb 2020 Customer & # x27 ; re on the 21st of February I have, finally, sent... Customer Services Agent there might be times when you & # x27 ; s problem I have finally...

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