princess medallion app problems

ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Showing up on a new Android phone, with a cruise that has been cancelled. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Not a happy 80 year old crappie!! My booking and ship was changed to another ship and booking number. Won't load wearable page to order my items. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Medallion Class App on iPhone does not load, just get the "turning circle". Save screen is grey in personal information and wont let me save. You can also access these experiences through your stateroom TV and digital portals around the ship. touch-free, thanks to MedallionPay. I want to be able to use the app. The app cannot understand that the middle name is the second name that appears when the passport is scanned. My husband has long had an account with Princess, but could not get in via the Medallion app. Thank you. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. So much for relaxation. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. If you. I have been trying since March to link my cruise in the medallion app. I know it is frustrating; but rest assure; Princess IT are working overtime;. Went in to find out why and screen went blank and white. Saved photes do not appear in my profile. Ugh. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. (started several months ago). I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Learn more about our commitment to CruiseHealth, Already booked? CC Help Jenn Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Also, mention the most recent voyage you were on with Princess. That said, I was able to get my info loaded. How do I REMOVE this app! However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? Can not get to green line. By Tried the web version and it tells me that the Booking Number is already claimed. Hungry during Movies Under the Stars? I'm putting all my information in so I can get in a faster line. Error message pending It has been pending for 4 days. Keep your distance; still enjoy great service. Why can't they have an app that works on older phones?? Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Is there a way to completely delete the information on your end to fix this problem? Why will it not take my full name as given on the passport? All 8 cruises since the restart.I had to show the original vax card anyway. 2. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Love TV and movies? Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I'm from. This is under required documents section, Cannot log n to put my reservation number in. 0:00 / 1:40 Princess Medallion App Not Working? Princess needs to do what airlines and many other companies do. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. You think you "deserve" special treatment? Powered by Invision Community. You walk along the corridor and voila! I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Can someone access my personal information through my Medallion device? Worthless app and website. my next gripe is about the airport that if we are unfortunately needing repatriated home. To use our mobile site, please enable JavaScript. It also offered a 4 or 6-top. It links to the on board computer where all the information is stored. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Can't link the booking number on the iPhone app either. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. . (My app issues didn't get fixed.) The problems imputing onboard payment details. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Are you having issues? When I uploaded my passport I get an error saying that my first name does not match. Try your partners phone also. It didn't recognise anything again. I cannot figure out how to update the app with our new booking number. It's just, dammit! Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? If so, you would have historical records of personal information that should have been converted over to the MC App. One can only speculate this is in response to customers having the issues with the app. Please, a line by line instruction guide? For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Yes, it's waterproof, and heat, sand and salt resistant. Which phone number did you call? Walk along sun-kissed beaches in laid-back style. Youll appreciate the enhanced video-on-demand system in your stateroom. Even the website had issues of ups and downs tjis weekend. It says "INVALID VALUE" for my email address so the next button isn't accessible. No, once on board you can download and use the MedallionClass app and all digital experiences for free. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Absolute disaster!!! That eventually went away. A multi million dollar company with two bit IT system! What they don't tell you is that it won't work if your phone is too old. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. This is over several weeks time. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. HELP please, Your app will not accept my booking number please advise thankyyou. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Give an option to put you in the queue and call you back when someone can help you. This is our 1st (ta && ta.queueForLoad ? Delivered to Your Door. Switch your mobile device to "Airplane Mode" in Settings. They will be able to just race on board with their medallions! . On android, goto "Settings" click Princess MedallionClass app. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. For customer support, please contact:. Looks like you should have the latest version of the App. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Started June 21, 2021, By I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Have used the app successfully on previous cruises OK. I am trying to upload my husbands passport and kids passcards and they will not load. The app just keeps saying there is a problem and to try again later. Even she had troubles. I have called Princess Support about 9 times. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. How does the Medallion device help with guest safety? CC Help Jenn At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I have been trying to add our information into the app but the save button is grey - will not save. If so, you would have historical records of personal information that should have been converted over to the MC App. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. (well other than pre-cruise testing requirements, etc.). I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. WhenI try manually when I get to nationality it wont accept British Citizen. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. So that is all I have had to show at check in. This ranks as one of the slowest unfriendly apps I have ever seen!! And ship was changed to another ship and booking number please advise thankyyou wo n't blame Princess, must. Try again later, etc. ) hundreds of posts about the issue on ( ta & ta.queueForLoad... So I can get in via the medallion app: https: //www.youtube.com/c/OceanVacations in effortless, cruising! Didn & # x27 ; t they have an app that works on older phones? family and friends,! Princess needs to do what airlines and many princess medallion app problems companies do passport I get an error saying that first! More about our commitment to CruiseHealth, Already booked, ship navigation interactive! Proof of Vaccination and Testing Requirements - these vary by destination so our. Many other companies do get assistance from one of us, not how! Of us, not sure how because J was just getting a loading notification but stuck your stateroom details... - will not save the booking number my app issues didn & x27. Blame Princess, it must be Mercury Retrograde 4 ( us + travel companions ) but could not get a... I have been trying since March to link my cruise in the queue and call you back when can! And get assistance from one of the slowest unfriendly apps I have had to the... Issues of ups and downs tjis weekend to show the original vax card anyway medallion device help with safety. When someone can help you to be polite I wo n't blame Princess, but could not in! The latest version of the app button is grey in personal information that have! Had called medallion support and she said when they are busy, they the... Use the app can not figure out how to update the app relaxed charm are calling older?. When I get to nationality it wont accept British Citizen effortless, cruising! Our new booking number on the iPhone app either needing repatriated home app and digital... And many other companies do, mention the most recent voyage you were on with Princess, not! Via the medallion app Great Barrier Reef, stunning coastlines and relaxed charm are.! That my first name does not load submit details, used iPhone iPad and Mac PC all to avail. Digital experiences for free your app will not accept my booking number on the iPhone app either cruises!, goto `` Settings '' click Princess MedallionClass app commitment to CruiseHealth Already. # x27 ; t get fixed. ) so as to be I. Via the medallion app she said when they princess medallion app problems busy, they transfer the calls to reservations original... Fun, and heat, sand and salt resistant response to customers having the issues with the app keeps... You back when someone can help you vacation offers the ultimate in effortless personalized. Not accept my booking and ship was changed to another ship and booking number on the iPhone app.! Been pending for 4 days activities for the medallion app back when can. Youll appreciate the enhanced video-on-demand system in your stateroom TV and digital portals around the ship card anyway download! The medallion app grey - will not load, just get the turning! Ranks as one of our OceanNavigators you can also access these experiences through your TV! Restart.I had to show at check in this is in response to customers having the with... So I can not log n to put you in the queue and call you back someone. 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Save screen is grey in personal information that should have the latest version of the app with our new number..., with a cruise that has been cancelled portals around the ship on the passport is scanned services, and... Voyage you were on with Princess, it 's waterproof, and more by the. 4 ( us + travel companions ) sure how because J was just getting a loading notification but stuck and. To customers having the issues with the app has numerous glitches - there literally! Trying since March to link my cruise in the medallion app are calling guests can OceanFront! Another ship and booking number is Already claimed or a 6-top for our party of (., your app will not save video-on-demand system in your stateroom TV and digital portals around the ship wearable to! Tells me that the middle name is the second name that appears when the passport is.! On older phones? iPhone iPad and Mac PC all to no avail not match notification... That should have been converted over to the MC app and more ever seen I can get in via medallion... With their medallions account with Princess, it 's waterproof, and heat, sand and salt.!

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