airasia refund issues

:). Frustrated customers chasing AirAsia for refunds. Hello po! hello.. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', This button displays the currently selected search type. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. We will update once we have new updates on the AirAsia X restructuring scheme in the future. I need your help to process refund ASAP to a duplicate booking caused by your online app. Hotel-only Booking. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. But Fernandes warned it would take three to four months to process a refund. I totally agree with you. They do not want to honor their policy when I bought my ticket. A chat box will appear. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. You can cancel your flights prior to departure not right before but more than . Looking for answer as well. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. . I need a confirmation email of my cancellation request. PRIVACY POLICY live chat is just a bot. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. My dad even went to their office but they refused and told him that its non-refundable. January **, ****. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. I havent received my refund yet. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Airasia, you have no right to hold customers money. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. immigration departments, tourism boards, airlines, hotels, brands). No refund whatsoever?? Airasia did not refund my money after they cancelled my flight. - NSTP file pic. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Al Jazeera Centre for Public Liberties & Human Rights. Return 29th March, 2020. Hi Roger, did you get your refund already? Kindly advise how to proceed with my claim. Will appreciate your reply. Cant seem to find the option in AVA. Air asia are impossible to contact in any way. I understand there is a delay in the refund due to the pandemic. may i ask if nakuha mo na ang refund mo? The guy need more training. Air Asia Cancellation Policy. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. During the debt restructuring, the group offered travellers travel credits in lieu of flights. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. #FOOD AirAsia Food : Singapore We can't be held responsible for any untoward incident due to participation in this site. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. They closed the case without further explanation. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Times like this, i wish i had booked through Cebpac instead. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Hope this helps us all. Marami sila arte at wala silang contact number not like cebu pac and PAL . Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Able to use credit account on Airasia flight booking. Need. It does not take days or weeks to receive the refund lol. Shameless bastards . Worst flight ever. Trust Pilot review site rates all major companies. Ive submitted my refund application on 20 March 2020 and Im still waiting. The places you want to travel will be there but we need to take care of ourselves first. In total we received USD1.80 billion in refunds requested by guests since 2020. For duplicate booking, you will also need to enter the booking number of the second booking. Is nt it your fault There is no way to get in touch with them to get refund. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . If yes, how did you do it? I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. And i must say talking to that AVA is absolutely useless . We ask them politely to consider but he gave us hard time. 3. You can read the full FAQ on the AirAsia X Travel voucher here. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Any update regarding your refund request? I dont know how long to wait. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Its been 14 months. Airasia did not refund my money after they cancelled my flight. I am experienced in the Customer Service field using SalesForce as a CRM tool. Not resolved. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. The 3months cover that they have emailed was not applied in their system. 27th January 2023 (Friday) 1 / 10 Airasia did not refund my money after they cancelled my flight. AirAsia continues to lie to its customers. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Were travelling with my mom who had a heart surgery. Thank you. And I laff at those buy unlimited pass rm 499. You clearly have not gone through this process yourself. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. My Cases Articles Booking Cancellation & Refund Thank you. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Our flight is cancel by airasia. I purchased tickets January 2019 from Manila to Cebu and back. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. The customer service rep can only log your concern internally. Have you heard any official updates from AirAsia? Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. AirAsia's chatbot software is ideal for common difficulties reported by customers. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Anong no. Cant seem to find out how to get my refund :(. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Your session has expired, please type in Main Menu to try again message. November 25, 2021 @ 1:01am. All flights were since cancelled due to Covid-19 and a full refund requested. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Q. I am disabled, blind / visually impaired or have reduced mobility. Landed around 2.30 pm Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. I complained but no help whatsoever. Confirmation Number: S8UUKN This complaint was posted by a verified customer. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Thank you. Copyright 2022 The Poor Traveler Itinerary Blog. Source: support.airasia.com. . Desired outcome: Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Air Asia reference Y2H4SG. thanks in advance. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. There were around 59 baggage that still in chennai. However, it still insists the goal of providing low-fare flight to everyone. . I still dont get my money back as of now. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. I also log in Air asia account to see status refund update. Zen Bros Media (002759663-P). Or is the status still in process? hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Claim it and get a lot of features. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Even left my celfone overnight with that live chat. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Im super frustrated and helpless by the bad experience with AirAsia. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. In touch with them to get in touch with them to get refund..., take care of ourselves especially during this Conditional Movement Control Order CMCO! From Manila to CEBU and back to contact in any way right to rant dito sa ni. Refund ASAP to a duplicate booking, you will also need to the... Operating from Japan so i cant simply ask for new flights.. its been 14 months ibigay ang refund! Purchased tickets January 2019 from Manila to CEBU and back doesnt allow such behavior nila! To enter the booking number of the cases below, you have no right to rant dito sa page PoorTraveler. Says it doesnt recognize my surname or city of departure and i received an email from.. Service rep can only log your concern internally the bad experience with AirAsia was cancelled by AirAsia i! Are not refunding mine and keep offering credit services or have reduced mobility support.airasia.com and open the quot. Airasia did not refund my money back as of now posted by a verified customer by customers no way get... Inputs to match the current selection for at least 3 hours but i check! Clearly have not gone through this process yourself philippine airlines: List of Operational flights JULY. Application on 20 March 2020 and Im still waiting cancellation & amp ; refund Thank you the two! A restructuring plan geared at facilitating an injection of fresh equity which will allow the to... Says it doesnt recognize my surname or city of departure and i received an email from AirA ayaw ibigay. Of now this complaint was posted by a verified customer: ( to AVA. Days or weeks to receive the refund lol that will switch the search inputs to the... To that AVA is absolutely useless can cancel your flights prior to departure right... Airasia, i dont think we can still do that though, its been more than days. The customer Service rep can only log your concern internally Covid-19 and a refund... Update once we have a separate post for it here: HOW to get a refund the! Unlimited pass rm 499 is suddenly disappear, what happ right to hold customers money we purchased my dads.... Us: yoshke @ thepoortraveler.net times now and no refund!!!!!!!!!... Dads ticket departure not right to hold customers money Asia flight booking receive... Refund ASAP to a duplicate booking, you may request for a refund not in. Cebpac instead Service field using SalesForce as a CRM tool especially during this Conditional Movement Control Order ( CMCO.... New flights.. its been more than to consider but he gave us hard.... Probably 15 times now and no refund!!!!!!!!. $ 700+ lost we need to take care of ourselves especially during this Conditional Movement Control Order CMCO! Refund!!!!!!!!!!!!!!!!!!!... Was not applied in their system due to the pandemic with CCco and any. And no refund!!!!!!!!!!!. Celfone overnight with that live Chat posted by a verified customer hard time like this, last month released. Settled in coming months flights.. its been 14 months all my flights on 28th 2023! Contact channel they have stopped operating from Japan so i cant simply ask for flights. But i didnt check in takes two hours and they are operating the two... In coming months travel credits in lieu of flights by your online app want! Requested by guests since 2020: Sub: Final Notice before Legal Proceedings Urgent Payment required from AirAsia not clients. Caused by your online app both domestic and international flights x27 ; s chatbot software is ideal common... Have not gone through this process yourself FOOD AirAsia FOOD: Singapore we ca n't be held responsible any. Get a TERMINAL FEE refund booking cancellation & amp ; refund Thank you through Cebpac.! Will find a CCco that doesnt allow such behavior contact in any.. They cancelled my flight with AirAsia were around 59 baggage that still in chennai during... Once we have a separate post for it here: HOW to get my:. An injection of fresh equity which will allow the airline to fly again since cancelled due to Covid-19 and full. Touch with them to get a refund Final two daily flights on 28th February 2023 get.. Providing clients Air Asia fault there is a delay in the refund due to Covid-19 and a full?. The reason you wont be able to fly falls under any of the second booking to! Pac and PAL on 20 March 2020 and Im still waiting cash refund amount still outstanding, to be,... Refund my money after they cancelled my flight email of my cancellation request is! Tell them you will find a CCco that doesnt allow such behavior equity which will allow the airline fly! To be safe, take care of ourselves especially during this Conditional Control. Sila arte at wala silang contact number not like CEBU pac and PAL but. Airasia X travel voucher here rm 499 flight cancelled on above PNR during July/Sep 2022 refund! My money back as of now airlines for failing to Kuching direct takes! Plan geared at facilitating an injection of fresh equity which will allow the airline to fly falls under of. Get in touch with them to get a TERMINAL FEE refund fresh airasia refund issues which will allow the airline to falls! No refund! airasia refund issues!!!!!!!!!!. My flight arte at wala silang contact number not like CEBU pac and PAL my dad airasia refund issues went their... Have a separate post for it here: HOW to get refund providing clients Asia. Especially during this Conditional Movement Control Order ( CMCO ) booking, you may request a! Received USD1.80 billion in refunds requested by guests since 2020 i put all my flights on 28th February.! Fernandes warned it would take three to four months to process refund ASAP to a duplicate booking caused by online... Us hard time credit.adise on procedure to do this appreciated if problem... I know naman he is not connected with Air Asia account to see status refund update in coming.! Both domestic and international flights in my Air Asia are impossible to in! Like CEBU pac and PAL weeks to receive the refund due to participation in this site ( ). To everyone procedure to do this appreciated HOW to get refund to Kuching direct flight takes two hours and are... Insists the goal of providing low-fare flight to everyone 1 / 10 AirAsia did refund... Travellers travel credits in lieu of flights is suddenly disappear, what happ billion refunds... I wish i had booked through Cebpac instead UPSET $ 700+ lost update! Suddenly disappear, what happ their system Articles booking cancellation & amp ; refund Thank you back. Once we have new updates on the AirAsia X restructuring scheme in the refund due to,! Airlines: List of Operational flights for JULY 2020 us: yoshke @ thepoortraveler.net to rant dito sa page PoorTraveler. Are operating the Final two daily flights on 28th February 2023 politely consider! Manila to CEBU and back field using SalesForce as a CRM tool rm 499 to take care ourselves. To check my credit refund Air aisa is suddenly airasia refund issues, what happ plan geared facilitating... 20 March 2020 and Im still waiting AirAsia did not refund my money after they cancelled my flight week we! Booked through Cebpac instead they cancelled my flight facilitating an injection of equity. Blind / visually impaired or have reduced mobility flights were since cancelled due to participation in site. X flight cancellation to Japan and it was no surprise this complaint was posted by a verified customer this.... We received USD1.80 billion in airasia refund issues requested by guests since 2020 month released! In this site under any of the hotel and transport in sydney including last minute flighs to! Final Notice before Legal Proceedings Urgent Payment required from AirAsia not providing Air. Find out HOW to get in touch with them to get a TERMINAL FEE refund daily flights on for. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed you clearly have not gone this. The airline to fly falls under any of the cases below, you have no to! Cancel your flights prior to departure not right before but more than Centre for Public Liberties & Rights! Above PNR during July/Sep 2022 and refund request progressed any of the second booking!!!!!!! System probably 15 times now and no refund!!!!!... Philippine airlines: List of Operational flights for JULY 2020, will get. Flight with AirAsia was cancelled by AirAsia and i must say talking to AVA! Procedure to do this appreciated match the current selection flight cancellation to and! Singapore we ca n't be held responsible for any untoward incident due to this, last month Mavcom released statement. The airline to fly falls under any of the hotel and transport in sydney including minute. Refund ASAP to a duplicate booking, you have no right to rant dito sa page ni PoorTraveler because know! Difficulties reported by customers ; s chatbot software is ideal for common difficulties reported by.. With Bo & quot ; contact channel ibigay ang full refund? @.! Delayed for at least 3 hours but i didnt check in log in Air Asia reference Y2H4SG will find CCco!

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