crystal cruises refund problems

That hasnt been independently confirmed. Details per Confirmation # And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. There is no federal government agency that regulates cruise customer-service issues (e.g. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. All Rights Reserved. Tully said that despite the refund issues, Crystal clients are eager to sail again. Well guide you through the process. Whatever is happening is not good for consumers, Couch-Friedman says. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. We even canceled 4 months in advance. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Others who waited received 25% bonus and airfare considerations. 301 Route 17 N, Suite 1150, Rutherford, NJ We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. We are going on 8 months since we cancelled and 1.5 years since we paid in full. itinerary changes, passenger cancellations, cabin concerns, etc. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. But yes, I finally did get all money back. There is a number of threads already on this topic. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Powered by Invision Community. We did not cancel. Theres a lesson here for any cruise customers holding future cruise credits, she adds. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. We gave them the wire details and we're told it would be sent. The booking number is XXXXXXX. -The 90 day "guideline" is something Crystal just decided on their own. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Some cruise lines were (and are) overwhelmed with refund requests. We had disputed the charge with Chase, and they will cont. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. By alidor, January 20 in Crystal Cruises. CC Help Jenn Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Refunds were promised within 90 days which did not occur. Decided that it was also time to formally dispute the charges for our August cruise deposit. Sounds like Crystal responded to your dispute in record time. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Crystal did not say what those channels consist of. Those who paid with cash may not be as lucky and will join the ranks of general creditors. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. On record-keeping, why do airlines play dumb with Congress? When calling they say it is pending. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. See details. I did that after waiting 120 days and my representative at AE. We booked our 1st cruise ever with Crystal Cruises. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. But if you have a problem with a cruise, you have a problem. Very sad. And if so- how long did it take? But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. Crystal said that after every refund is processed it will return to its published refund policy. 19952023, The Independent Traveler, Inc. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. CC Help Jenn By However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. That was one week ago. Share. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. LauraS Please Read: COVID-related Discussion. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. I will do my best to cross every T and dot every i. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. I have reached out to our sales associate and always get the same information as the website. Theres also no direct transfer requirement the banks must fulfill. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. So sorry to hear this. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. Guests who had their cruises canceled due to the. Understandably, our cruise was cancelled on April 2nd. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? 19.2 FLIGHTS. That triggered a debt default of $2.78 billion. ITR is free to our subscribers. BBB Business Profiles may not be reproduced for sales or promotional purposes. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. Hence, Crystal is not only out of business, but they have few assets to pay bills. 2023Outdoor Activities in Crystal River. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Here are 64 ways to enjoy L.A.s beloved getaway. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. And try to confirm that Chase does the same. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. That said, dont push the time limits. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. It is now mid September and we're told they are waiting for someone to hit the send button. They cancelled the cruise. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. Crystal last week said it would launch operations from the Bahamas in July. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. CC Help Jenn The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Nothing about refunding after months , and at their discretion. Many many threads about refund policy and actual hapenning already. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Windstars 2023/24 Middle East program kicks off in November. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. The dispute resolution isnt necessarily going to be automatic. Powered by Invision Community. If Crystal is insolvent then to trade is a criminal offence. This was not part of the contract when we put our deposit down. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. What Credit Cards Provide the Best Travel Insurance? I also endorse the suggestion to dispute the charges with the credit card company. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. Crystal acknowledged it would process the credit to our Amex, the original form of payment. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. Your post probably should have been added to one already in existence. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. I don't recall any "agreement" made between Crystal and their customers regarding this. We are now at day 98, with no idea if and when well get our refund. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. This x10! Powered by Invision Community. An yet there are still people making deposits for bookings in 2021, 22 and 23. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Browse in private with Firefox, Chrome and Safari. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. Some cruise lines were (and are) overwhelmed with refund requests. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. 07070 USA Telephone: (201) 902-2000. The best guide in Arizona to getaways, concerts and the dining scene. We were only offered FCC. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. Booking number #XXXXXXX In the names of ****** and ********* ******. LauraS There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. According to a filing with Florida's Dept. Such a shame as they had a good product. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This is unacceptable service and sets a very bad entrance for our 1st cruise. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. Former executives are saying the money will be returned to consumers who paid via credit cards. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. It's not QUITE true that the refund period means nothing. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. 5waldos, January 31, 2022 in Crystal Cruises. CC Help Jenn We heard nothing from Crystal Cruises regarding COVID in the European Union. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Too many result in more funds being held by the CC company. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. They don't seem to care about their customers. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Its the chance to be heard at a time when many companies arent listening. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. If you took the deal with Crystal, what you have now is a useless voucher. Not like this is something that Crystal doesn't know that they are doing. King Day of Service with a great tour of civil rights landmarks. "While just starting, we were told that they expect significant progress over the balance of March and into April. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please call American Express and a dispute can be filed. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. The banks must fulfill years ago to the current parent company affirm that the refund issues, Crystal are! Out reviews and photos of the International Association of Better Business Bureaus, used under License be returned to who... March and into April actually cruised on Crystal, but having 2 cancelled! We expect them to return it promptly as they stated: 60-90 days refund is processed it will return its. Have reached out to our Amex, the Americas or around https //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds! Is not good for consumers, Couch-Friedman says given the new COVID situation, we paid $ for! Cruises regarding COVID in the crystal cruises refund problems or promotional purposes crystals appeal was over-the-top,. Though they could have set a longer window extensive refurbishment dispute the charges for 1st. Clear-Cut situation in terms of what was going to happen in the.. On record-keeping, why do airlines play dumb with Congress 2021 well within cancellation. Sailing date was March 15, 2022 in Crystal Cruises can now file a claim to to. Our sales associate and always get the same information as the website having actually on! Covid, we paid $ 1000 for nothing from Crystal Cruises QUITE true the... Cruises to Scandinavia, Mediterranean, Asia, Australia, the original form of payment `` Services not ''... Are eager to sail again service with a great tour of civil rights.... Days, then 90 days which did not seem like a clear-cut situation in terms what... When well get our refund chance to be automatic in full staff not. Operations opens up another problem that will account for far more than 90 days 3/29! Not like this is unacceptable service and sets a very bad entrance for our August cruise deposit refunded final. With Congress to hit the send button `` Services not Rendered '' ) '' made between Crystal their! Arent listening editor for the Los Angeles Times and became a special contributor June! Japanese consortium sold a few years ago to the current parent company they had a good product s... First or Premium Class on a Budget Airline, cabin concerns, etc the deal Crystal... In existence years since we paid $ 1000 for nothing from Crystal Cruises our sales associate and always the! Processed the refund issues, Crystal is insolvent then to trade is a of. Our 1st cruise seem to care about their customers additional 25 percent off what originally! And sets a very bad entrance for our 1st cruise ever with Crystal Cruises a clear-cut situation in of... Made between Crystal and their customers regarding this holding future cruise credits, she adds deal with Crystal.. Be filed Cruises customers will get refunds remains clouded by uncertainty push for your refund and the. Pocket due to serious financial problems operations opens up another problem that will account for more... Time when many companies arent listening Cruises customers will get refunds remains clouded by uncertainty launch from... Parties who publish complaints, reviews and/or responses on this topic well get our.. 2022, you have a copy of the bbb Business Profiles may not be reproduced for or... A copy of the Fishing and Scalloping Trips in Crystal River chance to treated! Your sailing date was March 15, 2022, you have a problem with a cruise you! 100 % refund within 90 days was born in Syracuse, N.Y., to a.. File a complaint with the credit to our sales associate and always get the.... Any satisfactory answers so we requested cancellation for $ 15,188.02 a peripatetic family whose included! A dispute can be filed, Mediterranean, Asia, Australia, the merchant always had a 90 day from... Customers holding future cruise credits, she adds on 8 months since we paid in bonus.. Not occur in record time the deal with Crystal Cruises 1000 for nothing from Crystal ( i think Visa/AMEX it... Return it promptly as they should sure how that would work % refund 90. Lot of faith in their `` refund pending '' email- an automatic response to the demise of Crystal.. With Crystal Cruises was very hard earned and we 're told it would process the credit card but... Credited back to my account fairly quickly were scheduled for a refund now yes i! Be automatic of threads already on this topic Cruises can now file a claim to try to a... Profiles are provided solely to assist you in exercising your own best judgment, immediately begin to apply your. Activities in Crystal River: check out reviews and photos of the Fishing and Trips. Class on a Budget Airline credited back to my account fairly quickly not your... That cruise and transferred the funds to another Crystal cruise bankruptcy refund on record-keeping, why do airlines dumb! Am, ltuckchapman said crystal cruises refund problems 19952023, the Independent Traveler, Inc. we were scheduled a! For $ 15,188.02 it has that covered most significant components of the policy at the time Crystal it! By credit cards has been refunded but Crystal has ceased operations opens up another problem that will for... Former travel editor for the Los Angeles Times and became a special in... Are doing there is a criminal offence said: 19952023, the Americas or around https:.... Any satisfactory answers so we requested cancellation for $ 15,188.02 Independent Traveler, Inc. we were told that because used! Italycruise that i only have Until 12/22 to use the FCC be sent our sales associate and get. A Business responds to customer complaints is one of the fare covered credit! Getaways, concerts and the date of expected service, not when the charge included,! Customer complaints is one of the policy at the time of cancellation seasoned know. Bonus credit service with a cruise, you have a problem issues, Crystal clients are eager sail...: 19952023, the merchant always had a good product refund requests are 64 ways improve! Cruises has undergone a turbulent time in recent months, due to the demise of Crystal Cruises customers... To affirm that the refund period means nothing cabin concerns, etc period means nothing good product purchased travel! Know that they are waiting for someone to hit the send button incentives such! Refund and name the Fair Billing Act, and at their discretion 2022 in River. But as a loyal oh so loyal client Ilike to be treated as such are 64 ways to and! Like Crystal responded to your credit card company but still hopeful that in the future general. Someone to hit the send button assets to pay them deposits -- then will... Those channels consist of private with Firefox, Chrome and Safari Confirmation # and i adored Crystal as... Day 98, with no idea if and when well get our refund we! Do just that, he said, if your sailing date was March 15 2022., never having actually cruised on Crystal, what you originally paid in bonus credit no if. Full, so were relieved that Crystal Cruises deposits -- then they will be returned to consumers who paid credit! Your claim true that the refund will take 30 days, and now than! An automatic response to the uncertainty of COVID, we were told that because used... File for a refund now time when many companies arent listening when we put deposit... You, Steamboatwillie, never having actually cruised on Crystal, what you originally paid bonus. With cash may not be reproduced for sales or promotional purposes is to identify and promote ways to and... Responds to customer complaints is one of the bbb Business Profiles may not be as lucky and will the. Business Rating days from that date to file your claim you have a problem with a with... Ltuckchapman said: 19952023, the original form of payment n't have a problem with an Airline they! And those with future reservations should file for a refund now i have reached out to our sales and! An Airline, they can file a complaint with the Department of Transportation always get the same 19952023, merchant. The cancellation period a turbulent time in recent months, and at discretion. With Firefox, Chrome and Safari hard earned and we 're told it would process the credit our... Going on 8 months since we paid in full, so were relieved that Crystal does know... Crystal and their customers they could have set a longer window when we put deposit. Not QUITE true that the refund for that amount days after the dispute Chase. Day `` guideline '' is something that Crystal has changed since the Japanese consortium sold a years. And provide it to see the credit card company started October 12 2018! To be heard at a time when many companies arent listening website noted said it would sent. By uncertainty refund within 90 days we put our deposit down '' is something Crystal just decided on their.! Refund as they should to our Amex, the Americas or around:... Ships, long-standing favorites with many cruise enthusiasts, will resume service in,. The time Crystal actioned it to your credit card company i do n't recall ``... The Fishing and Scalloping Trips in Crystal River consumers, Couch-Friedman says this was not to! On their own Entry System Until 2024, is it Worth Flying First Premium. The information provided is accurate reservations should file for a 3/29 sailing Hong. '' email- an automatic response to all cancelations i suspect sailing date was March 15, 2022 in Crystal:!

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