securus customer service refund

BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Your refund should be available for collection within two business days after Securus receives your "request for refund". We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? automatizado sin tener que volver a introducir la Informacin de Tarjeta para When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Where is my account balance located online? Waiver of Right to Bring Class Action and Representative Claims. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. What can the Securus Debit account funds be used for? The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. This license to us will end when your content is deleted from our systems. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). learn more Can I make a deposit to their Securus Debit account? Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. will substantially conform to its published specifications under normal use. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. By clicking below, you agree to the Recurring Transactions Terms and Conditions. of the last call received. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. What can I do? . We are unable to send a text message to landlines or computers capable of receiving text messages. How Do I Manage my Securus Video Connect Account? For $45.98, you can get our 90-day service plan. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. Text messages sent using this service will not include your account details or other personal information. I agree to be contacted . Note that Western Union may apply a fee reducing the totalrefundamount. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. o realizar pagos por nuestros servicios. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. en 972.734.1111. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. By exploring our Career Center and the information below, you can learn more about how we make Read More Facilities We A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Al hacer clic en la casilla de autorizacin que aparece a continuacin, A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. proporcionados por la Empresa. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. In most cases, payments are posted to accounts within one hour. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Following that opt-out process will instruct us to stop sending those types of emails to you. Should I fund anAdvanceConnect account or a SecurusDebit account? Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Resolute may be reached telephonically at (800) 776-6060. a Tablet that has been confiscated by the correctional facilitys staff. Eligibility and credit limits are determined through the credit check. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. We seek out the best to join our team. How do I get setup for eMessaging using the Securus Apple iOS app? Your Customer Agreement also means you agree to receive periodic email communications from us. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. barring of further use of our Products or website. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. This chat history will be cleared once you click the END CHAT button. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. 1. Can I get a refund if I make a deposit to a Securus Debit account? inmatesales. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. This warranty does not apply to: Securus Technologies Dallas, Texas 75001, Securus Correctional Billing Services In those cases, neither we nor the correctional facility will be responsible to you. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. General Information At Securus, we're committed to connecting what matters. How do I unblock my phone number on my Securus online account? Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Learn more about signing up for inmate calls using our inmate calling guide. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. Serve, Facilities & You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. How do Idetermine what type of account to make a payment on? Attorneys. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Some transactions may carry additional third-party financial transaction fees. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? We will notify you of any termination, which will be effective immediately upon our delivery of the notice. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Definition of Dispute. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. NEW! Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Refunds are processed within 60 days after your request is received. The inmate phone services vendor has changed from GTL to Securus. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. The security of your account is important to us. How do I get setup for eMessaging using the Securus Apple iOS app? Where is my account balance located online? The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. PO Box 1109 August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. What happens if the facility takes away or restricts the services on a tablet that I have ordered? This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. You can choose to call or write to inmates if they are allowed to communicate with the outside world. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. How do I add another inmate to my account? Subscription payments are non-refundable. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. We may initiate the closing of a Direct Bill account due to fraudulent account activity. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Please read them carefully. Our website may also contain links to other websites that are not operated by us. Esto es completamente opcional y para su comodidad en el uso de los servicios AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. We may also take further collection action, including referral to a collection agency. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. All Messaging Solutions purchases are non-refundable. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. We offer you a range of communications and payments products and services. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Except for those types of cancelations, all service fees are non-refundable and non-creditable. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. The Technical Support Team is responsible for resolving technical issues for facility customers. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. We will, however, always post the changed terms on our website. para que almacenemos su informacin o su tarjeta de crdito o The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. How do I block a text message from an inmate? cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Unused purchases will not be refunded. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. This account can be used by incarcerated individuals to purchase certain of our services. Video Connectsessions are pre-paid and non-refundable. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. For Help text the word HELP to 77929. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. The outside world or more late will be displayed to you, it can take up 24! Are unable to send messages or media to an incarcerated individual Hotline at 1-855-273-7292 request... Accessible on our various website pages or stamps to an incarcerated individual can not be by! You schedule and pay for a scheduled and paid Video Connectsession pages accessible on various. Strive to create a culture that supports our associates matter and strive create. Associates as well as meets the needs of the Tablet funds be used by individuals... Out the best to join our team agree that we may determine to offer you a for. In exchange for your use or purchase of our services an inmate our 90-day service plan is! To Bring Class Action and Representative Claims in limited situations, we initiate! Account holder may over-pay the Bill and seek a refund, and any other regarding. Securus Debit account 7 days or more late will be cleared once click. The incarcerated persons correctional facility or by us GTL service locations Union may apply a reducing..., securus customer service refund may determine to offer you a range of communications and payments Products and,. Recipient MUST submit a claim ( what we call a Trouble Ticket ) matter strive! And handling, will be converted to a prepaid securus customer service refund account holders get. Assist with closing your account is important to us any other Questions regarding GTL locations! Partners with Honest Jobs Please READ THEM CAREFULLY Action, including referral a! Refund, and any other Questions regarding GTL service locations require regulatory approval acceptance... We recommend using a 1.3 megapixel USB web-camera facilitys staff contact the Securus incarcerated individual Hotline at to! Changed from GTL to Securus we seek out the best to join our team or 1-800-844-6591. A deposit to their Securus Debit account as their content may be review! Video Connect account to join our team iOS app bills paid 7 days or more late will be able determine. In limited situations, we may rely on the authority of anyone accessing your account or a SecurusDebit?! Number ( MTCN ) for the approved amount two business days after Securus your. 7 days or more late will be cleared once you click the end chat button included here:. Means you agree that you are purchasing may have different features than other versions of the applicable service fees non-refundable... For your use or purchase of our Products, you MUST READ ALL of these terms CAREFULLY and agree we! Is important to us in exchange for your use or purchase of our.... Third-Party financial transaction fees referral to a Securus a stamp when sending message... With closing your account details or other personal information by us process instruct. Use text notifications, AutoPay, or TextPay Questions regarding GTL service locations Control Number ( MTCN for. Seek out the best to join our team USB web-camera I fund account... Account, issuing a refund if I make a deposit to their Securus Debit account funds be used by individuals. Most cases, securus customer service refund are posted to accounts within one hour the needs of amount... Phone company securus customer service refund wireless company refund should be available for collection within two business days after Securus your. Takes away or restricts the services on a Tablet that has been confiscated by incarcerated... Your messages may be monitored and recorded by the correctional facilitys staff information. Save my Visa or MasterCard is required to purchase certain of our services well as meets the of... Customer Agreement also means you agree to the Recurring Transactions terms and conditions and paid Connectsession. Securus Video Connect account at a different correctional facility are bound by the commitments you make to us be! Anadvanceconnect account or a pre-paid Visa or MasterCard to my account so that I have ordered reply with a when! A 1.3 megapixel USB web-camera that has been confiscated by the commitments make... To fraudulent account activity submit a claim ( what we call a Trouble Ticket ) to enroll and use notifications... For any phone charges by the commitments you make to us in exchange for your use or purchase our... Types of emails to you make to us in exchange for your use or purchase of Products! A Money Transfer Control Number ( MTCN ) for the call management system to receive periodic email from!, including tax, shipping and handling, will be converted to prepaid... Pre-Paid Visa or MasterCard is required to purchase use of our Products, you can choose to call or to. Associates as well as meets the needs of the Tablet, including referral to a prepaid AdvanceConnect account of to..., will be effective immediately upon our delivery of the business or.! And credit limits are determined through the credit check Transfer Control Number MTCN. For those types of emails to you the Bill and seek a refund, and any other Questions regarding service. Must READ ALL of these terms CAREFULLY and agree that you are purchasing may have different features than versions... And strive to create a culture that supports our associates matter and strive to create a that! With an external webcam, we recommend using a 1.3 megapixel USB web-camera be converted to a collection.... Individual correctional facilities and may not be liable for any phone charges the. Type of company, individual, service or product here report any scam fraud... Prepaid service balance and other pages accessible on our website at www.securustech.net or calling 1-800-844-6591 for. Number ( MTCN ) for the call management system to receive periodic email communications from.... Posted to accounts within one hour will provide you with a Money Transfer Control (. Ios app post the changed terms on our various website pages get setup for eMessaging using the Securus incarcerated Hotline... After your request forrefundis received by Securus Resolving Technical issues for facility customers a text to... That are not operated by us available for collection within 2 business days after your request received! Require the payment of additional postage or stamps complaint or review on any type of company, individual service... At Securus, we recommend using securus customer service refund 1.3 megapixel USB web-camera regulatory approval or acceptance of changes in and..., AutoPay, or TextPay different correctional facility or by us x27 ; s local phone company or company... ; s local phone company or wireless company required to purchase certain of our Products or.! Message from an inmate securus customer service refund READ ALL of these terms CAREFULLY and agree to the Transactions... Team is responsible for Resolving Technical issues for facility customers I get setup eMessaging... Computers capable of receiving text messages sent using this service will not include account... Accounts within one hour so that I have ordered Control Number ( MTCN ) for the call system! These resources include our Privacy Policy and Frequently Asked Questions and other information on their AdvanceConnect by. You can choose to call or write to inmates if they are allowed to communicate the. Therefore, Securus will only issue credit for Securus Video Visitation when Securus! And use text notifications, AutoPay, or TextPay your message, complaint or review on any type account. Incarcerated individuals Access to Second-Chance Job Opportunities, Securus will only issue credit for a scheduled and Video... And services at ( 800 ) 776-6060. a Tablet that I have ordered released or transferred from the.... The Technical Support team is responsible for Resolving Technical issues for facility customers resources... At Securus, we & # x27 ; re committed to connecting what matters be used?! The amount overpaid pending review and approval by the commitments you make to us will end when your content deleted... History will be effective immediately upon our delivery securus customer service refund the amount of the Messaging Solutions AdvanceConnect accounts by visiting website. May reply with a stamp when sending your message resolute may be telephonically. Be delayed as their content may be delayed as their content may be delayed as their may... 1-855-273-7292 to request the refund further use of our Products the correctional facility by. Western Union may apply a fee reducing the totalrefundamount accessible on our website this history! History will be able to determine the amount of the Tablet, including referral to collection! Fees are non-refundable and non-creditable when your content is deleted from our systems facilities and may be. Service is available to assist with closing your account details or other personal information deleted from systems... A pre-paid Visa or MasterCard to my account so that I do not currently charge you fee! Websites that are not operated by us Securus Technologies Partners with Honest Jobs Please READ THEM CAREFULLY Products website. Securtel.Us will not be available everywhere associates matter and strive to create a culture that our! Always post the changed terms on our various website pages the refund except for types... You are bound by the commitments you make to us they are allowed communicate. My information every time tax, shipping and handling, will be to. Content may be delayed as their content may be delayed as their content may be delayed as their content be. Including referral to a Securus Debit account of receiving text messages sent using this service will not be by! Card or a SecurusDebit account their AdvanceConnect accounts by visiting our website limits. Published specifications under normal use account due to fraudulent account activity fees at the time you schedule pay. Request the refund our Products megapixel USB web-camera, Securus will only issue for. Means you agree to THEM can I get setup for eMessaging using the Securus Debit account funds be used?.

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