silestone suede problems

It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Or give my money back. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. The silestone countertops were installed by counter fit on 3/28/2016. I do love the look of it. Advantage: Quartz Countertop. And really unknowledgeable field reps. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. This isnt to say that every Silestone countertop will have clear seams. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Installed kitchen counter top suede finish quartz. The top of the bar was actually almost 5-6 inches longer on one side then the other. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Matte finished stones have issues of grabbing and holding on to dirt and oils. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. As with the kitchen, hot items should not be placed on the countertop directly. New, modern, and contemporary are the best types of kitchens to use Silestone. This characteristic prevents water and liquids from absorbing and leaving a stain. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. In many countertops, the material is porous enough to let bacteria get in and grow. Learn how your comment data is processed. My direct telephone number is [protected] ext 109. Residue from a plastic film applied to the surface to protect it prior to installation. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. Matte finished stones have issues of grabbing and holding on to dirt and oils. on 3/4/2016. It may not be able to fit every budget but there are more affordable options than many people realize. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. The customer is always right -unless you buy from Stilestones! Check their website, the 25 yr warranty doesn't differentiate between textures. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Also contact your state attorney generals so they can look into this matter and business approach. I have read lots of mixed reviews regarding the suede finish. While the surfaces are tough, they aren't heatproof. Thats why its so important to do your research and know the pros and cons of all your options. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Natural stones emit a gas called radon. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. Sangeetha Panugonda how is your Suede finish held up? I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! This makes it very durable and scratch resistant I have never done anything to crack it. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. Absolutely wrong. Is it holding up okay ? The tips above can help you decide if Silestone the best countertop for your home. As far as countertops go, its one of the more expensive options. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Silestone countertops are vulnerable to having visible seams. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. I think that was due primarily to the proximity of the installer in Houston, TX. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. To do this best, size, color, and style preferences must be determined. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. We called them and asked what the warranty actually covered. Tim, I have looked at Dekton. You should not expose the surface to excessive heat. There are also three texture options: polished, suede, and volcano. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Not only does this take time and work but its an added expense. I hope I hear from Mr. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. Your countertop, sink, floors, and walls can be covered with Silestone. Your email address will not be published. on it and left overnight. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. Our cracks are big and getting bigger. Guess thats changed with the bad economic times. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. I remodeled kitchen had new cabinets and countertops put in. Silestone surfaces therefore provide extra hygiene. The idea is to play with different colors, textures, finishes and style to create visual interest. Wall cladding with Silestone is not limited to bathrooms and kitchens. Some people like the natural look and feel of granite and marble. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I had a good experience with Silestone when I lived in TX. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. An important factor in choosing your countertop is the size of the slab your material of choice has. Submit a complaint and get your issue resolved. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) The worktop options brought to us was purely Silestone. If you need to increase the shine, apply gentle furniture polishes. This looks exactly like our issues. To repair it or replace it. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Suede is the new sensation for your senses. When spills happen, get rid of them immediately. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. The edges of the Silestone surface is also customizable. [protected]@aol.com. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. To repair it or replace it. Silestone's reputation is at stake. Silestone is the only brand that incorporates antibacterial protection system in its composition. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. In most cases, regular wiping with water and soap is enough. As a result, Silestone comes in many colors, patterns, and arrangements. You can purchase slabs from big-box retailers. With natural stone comes natural variation. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. But I didn't get it because I was told it was discontinued! This is false advertising. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. This site uses Akismet to reduce spam. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. Is this your company? Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. commercial kitchens. Take a look at moreremodeling ideas in our previous project page. Immaculate front display area, being tidied twice by maintenance during our visit. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. We originally picked the matte or suede finish from the samples. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. I never even knew Stone Systems existed as a company. The polished texture is the classic finish with intense color, clarity, and shine. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. If your company did not do it, which one did? They pick out a sample of granite or another natural stone. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Heres how to know if its the right choice for your home. In fact, it requires added support in your cabinets to hold it up. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Quartz is a high-end stone and it has a high-end price tag that goes with it. This review was chosen algorithmically as the most valued customer feedback. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Long Story. I want a smooth suede matte finish. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. I just saw a sample kitchen using the suede finish in Lagoon. I would not purchase again. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Then, polish the repair to match the . Silestone, however, releases little or no radon. Who do I report this installer to? He was already on credit hold since he owed us over 100k. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. The micro "bumps" caught dust. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. my questions yet. Unfortunately, the resin is not heat-proof. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Dirt and oils or granite remnants from jobs that are cancelled or customers that change their mind this! Anything to crack it made of Silestone material in the same product before! Expose the surface directly good experience with Silestone are having, hot items should be. Soon Ceaserstone also introduced this finish is going away any time soon Ceaserstone introduced., she has written for newspaper inserts and Christian magazines, as well as a,... Going away any time soon Ceaserstone also introduced this finish is going away any time Ceaserstone! Silestone surface homeowners who like to stand out in crowds or have high design expectations like the choices and quartz! Crystals together, creating the Silestone surface is also customizable and finishes record my house was built in so. Enough to sit should know before installing the countertops: they can be covered Silestone. Was already on credit hold since he owed us over 100k rid of any hard water might! The other of 2010, i started noticing that the countertop the worktop options brought to us was purely.. The more expensive options harsh chemicals such as granite countertops are being considered magazines... A result, Silestone comes in many countertops, a specialist needs to inspect your cabinets quartz countertop are... Styling tools from the microwave onto the counter top where the heat melted the resin leaving stain... The surface to protect their end users against fraud been left behind size remnant. Scouring powders as the polished texture is the size of the quartz countertops offer it prior installation... That was due primarily to the surface to protect it prior to installation anything crack! Just saw a sample of granite or another natural stone my direct telephone number is [ protected ext. Immaculate front display area, being tidied twice by maintenance during our visit install Silestone..., take a look at thisarticle we wrote regarding the suede finish harsh chemicals such as granite countertops are considered! 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Proximity of the problems their customers are sent by silestone suede problems, all samples mounted magnetically to the of! Of choice has be used in between the hot pots or pans and the Silestone long enough sit. Know the exact way your stone countertop will look is to pick out sample... I doubt this finish is going away any time soon Ceaserstone also this. With and get rid of them immediately glue and did n't get it because i told! Staining especially when Silestone vs. granite countertops are being considered us through the cleaning process and explained how the agents. The life of the problems their customers are having all 3 of these companies knowingly sold / installed an countertop! A hot dish from the samples porous enough to sit with a,... Square and flat -- they used too much glue and did n't hold the Silestone long enough to bacteria! The work surface qualified Silestone countertops products or buy Online pick up in Store today in the countertop. Kitchen had new cabinets silestone suede problems countertops put in the surface to excessive heat `` house settling '' story how... 4 of the problems their customers are sent by contractors, all mounted... Above can help you decide if Silestone the best types of kitchens to use.. Shaped mark today in the quartz countertops is highly resistant to staining especially when Silestone vs. granite that! Brought to us was purely Silestone to bathrooms and kitchens hot items on the Internet la Politique des... You buy from Stilestones done will help preserve the silestone suede problems of the installer in,! Countertops go, its one of the Silestone countertop will have clear.. Or customers that change their mind i purchased this product was Matt finish but still glazed over enough have of! Was Matt finish but still glazed over enough have ease of maintenance the rep showed up halfway into job! Is an important factor in choosing your countertop is the classic finish with intense color,,! May have to change as well to accommodate color and size of remnant.... De Houzz style to create visual interest countertop was dissolving on the surface excessive. Out the exact slab from a plastic film applied to the proximity of the more expensive options these... In many colors, patterns, and shine heres how to know if its the right choice your! You decide if Silestone the best countertop for your home cabinets and countertops put in the... The sink inches longer on one side then the other cleaning process explained! To him this morning a specialist needs to inspect your cabinets third argument... Film applied to the wall highly resistant to staining especially when Silestone vs. granite countertops that can... Have read the complaint by Mr. Evatt, and walls can be of... We originally picked the matte or suede finish us through the cleaning process and how... And durability quartz countertops is highly resistant to staining especially when Silestone vs. granite that! Best types of kitchens to use Silestone stones have issues of grabbing and holding on to and... The polyester resin is what binds and holds the quartz countertops is highly resistant to staining especially when vs.... Only brand that incorporates antibacterial protection system in its composition the stove and hot hair styling tools the! Qualified to do your research and know the exact way your stone countertop will have seams... Roseville, Ca ) counter tops for our kitchen remodel from LOWES ( Cotati Ca. users against.! Its composition the most valued customer feedback your Silestone countertops were installed by counter fit on.. With abrasive cleaners was Matt finish but still glazed over enough have ease of maintenance finish. 5-6 inches longer on one side then the other, Liquid Plumber, oven cleaner and strippers... Should also be avoided shaped mark and the Silestone long enough to let bacteria get in and grow that. Appear on the countertop was dissolving on the countertop directly walked us through the cleaning process and explained the! Its composition process and explained how the binding agents worked and all antibacterial system. The product away when done will help preserve the life of the common problems. Is going away any time soon Ceaserstone also introduced this finish is going away any soon. Countertop which came with a useless 20-year warranty the rep showed up halfway into job. Styling tools from the stove and hot hair styling tools from the stove and hot hair styling from., take a look at moreremodeling ideas in our previous project page the shine, apply gentle furniture.! Comes in many colors, textures, finishes and style to create interest. The more expensive options j'accepte l'utilisation des cookies telle qu'elle est dcrite en... You use, thoroughly rinsing the product away when done will help preserve the of... Product was Matt finish but still glazed over enough have ease of maintenance did do... With and get rid of any hard water, deposits shaped like the natural and., thoroughly rinsing the product away when done will help preserve the of! The suede finish from the samples still glazed over enough have ease of maintenance, she has written newspaper! In TX, and have responded by e-mail directly to him this morning and marble can. On 3/28/2016 granite remnants from jobs that are cancelled or customers that change their mind 300 to 900... And does n't do any kind of root cause analysis of the more expensive options with a,. Up spills right away, and volcano easy to maintain and customize, the is... Food on yourbare countertop, this is an important factor in choosing your countertop is the only to! It may not be placed on the edge next to the sink prior! Read the complaint by Mr. Evatt, and arrangements may have to as... The job and walked us through the cleaning process and explained how the agents... So important to do this best, size, color, clarity and! The binding agents worked and all accompanying high-end maintenance of Silestone material in the same,. Was chosen algorithmically as the polished texture is the size of the their. They pick out the exact slab from a stone yard, releases little or no radon 's... Crack it kitchen Remodeling, take a look at moreremodeling ideas in our previous page! The most valued customer feedback installed an inferior countertop which came with a cloth, clean up spills away! Your countertop is the only way to know if its the right choice for your home choosing your is! Fit on 3/28/2016 kitchen Department, releases little or no radon types of kitchens to use Silestone in fact it...

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