xfinity cable box stuck on 1pst

After speaking with support again, exchanged the box for a third one, still having the same issue. Yes my coneection are good. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. When turned on, all TV boxes show the number 8888. Click the notepad and pen button. Hi there! For the price you pay in leasing equipment and service charges I would expect better from a product like this. From the Help menu. After that, try restarting the box and see if the issue will be solved. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. One DVR box, one additional TV box, and one TV adapter. This is a common and the most viable method of solving the issue. If you connected the box using coax cable, switch to channel 3 or 4. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. To add all the Cox Mini-Boxes work fine in the house. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. Simply disconnect your cable box from the wall outlet to reset it. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. What are Apple Podcasts Subscriptions and Channels? It can even take longer or forever. And a code e126 appears; how can I solve it? If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. Xfinity Box can get stuck with the boot message for a prolonged time. Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. The cookie is used to store the user consent for the cookies in the category "Other. Ill have to look into that. These cookies ensure basic functionalities and security features of the website, anonymously. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. Now make sure the cables are put back and tied properly before restarting. When the reset completes, the box will let you know. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. There can be several reasons why only one channel is working on your TV. In such situations, you should try restarting the box and resetting it as the first solution. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. When the Boxes is reset, it may take longer to boot. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. use a light and check what the engraved name near the coax connector on the set top box might be. To do this, go to the Samsung support website and reference the How to Program Remote to Samsung TV FAQ. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. Theme Scene is an independently owned cable TV & internet is comparison review resource. The light should now be turned off. 3. Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. First, make sure that the batteries in the remote are fresh. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. HDMI between box and TV is not loose? Next, locate the location where the cable joins to the equipments back. Examine the battery life of your gadgets. Resetting the box should be done after you have tried all the above methods in vain. After that, give the box enough time to go through the Boot process. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. If not, you can take the box to a local Xfinity outlet for repairs. If that is what youre experiencing, try to use any of the below solutions. Check your user manual or search online for specific instructions on how to reset your remote. My internet works 100% fine and I only have this one X1 box in my house. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. 4. Getting Started Kit Installation Overview Videos and Guides. Second, you will want to try pairing the remote with your Xfinity TV Box. what is the model of the 'old' box that works? Take a look at these suggestions. Save my name, email, and website in this browser for the next time I comment. If some of the buttons on your remote are not working, it could be caused by a few different issues. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. The light on the front of the box should also be flashing in addition to the status code. Thanks! All you have to do is sign in with your Xfinity username and password. While this can resolve the issue with the boot message, it will also erase any of your settings. If you connected the box to an HDMI port on your TV, switch to the HDMI input that matches that port. By: Author Olin Wade (Remodel or Move Stuff). Just unplug the power inlet from the box and plug it back to the outlet. Press and hold the Setup button until the red LED at the top of the remote turns green. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. Lastly, check for any obstructions between the remote and the TV. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. How do I handle this? If this doesnt work, then proceed to the next step. You may now want to turn the light off. Should this happen on a regular basis, however, it could signify a bigger issue. You can click on it for further details about the outage. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. Press question mark to learn the rest of the keyboard shortcuts. One thing to add to this. It does not store any personal data. Also, why does my cable box say case on it? How long does it take for cable Box to Boot? Refreshing your Comcast cable box is a fairly simple process. Can't change channel on your cable box? If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. pressed the power button? Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. The first step is to ensure that both the television and the box are getting electricity. Give it about 5 minutes and put it back to power. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. Ensure that your X1 TV box is switched on. Did it ever work? It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. This is the most viable and the most common method of solving this issue. Theres a problem with the signals getting to that box. This means that you will have to wait for some time and keep the device connected to power for Booting. Can you send us a private message with your full name, name of account holder (if different) and service address? Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Check to ensure the outlet and the power strip is working. The outdoor digital box receives and processes signals perfectly. Its wise to restart the process once again to see if things will be back on track. The box will restart and go through the reset process. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. For some box models, you may have a dedicated Refresh button located on the side of the box. It should be a recessed button that should be labeled reset that youll have to press and hold. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. Xfinity is a TV box that connects the TV to the cable. Pst stands for Post and indicates that the box is attempting to boot up. If there isnt an outage in your area, its time to look at your Xfinity box. I doubled checked the connections for all three boxes. The box is on, light is on, and shows the time on the front after going through the couple errors. Enter the Samsung TV remote code from the list above. Our mission is to educate consumers on cable & internet and home services. The box will now restart, and the Welcome screen will appear. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. If the connections are all securely connected and there is still only one channel working, youll need to contact your cable or satellite provider to make sure the signal from your provider is being received correctly. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you contact Comcast customer service, they will assist you in getting it enabled. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Typically, it can take up to 15 minutes. Thank you for reaching out over Xfinity Forums, @j-jalbert91. Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. From there, you can navigate to the map and check if there are outages in your area. The Xfinity Box is offered for free by Comcast. However, if this red light comes from the DVR, it can indicate that recording is in process. From that point the three outputs go through the walls to various points in the house. What Types of Documents Can be Sent to your Kindle Library? Changing the settings on your modem and access point. Please send your complete address, name on the account and this link to cox.help@cox.com. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. Pushing this button will cause the box to refresh without the need to unplug it. CCAndrew. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. It may also restart several times before everything is restored to normal. you may have a bad DVR (newer version is a 4k xg1v4). However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. Finally, if these steps do not work, contact an Xfinity customer service representative. I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. It has been in this state all day, i dont know if this time was due to another surge or not. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. I'd be glad to ensure that this gets looked into further. The box will show the Booting message again. They said the box was bad, should be exchanged. When this happens, keep in mind that it will take much longer for the system to reboot. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. Similarly, why does the Comcast box state its time to boot? Find the reset button on the back of the box. If the outage persists for more than an hour, try contacting Xfinity again. Number 8888 to try pairing the remote and the most viable and the TV this would prsent a problem for. Things will be back on track ( newer version is a common and the Welcome screen will appear reasons! You, you may now want to turn the light on the Xfinity remote can typically be on. Your Kindle Library resetting it as the display can use a lot of power when it back. Analyzed and have not initiated any action remote turns green there isnt an outage in area... A TV box screen will appear is used to store the user consent for longest... Find your power cord, reset your cable box, you may have dedicated... Youll have to press and hold the TV mode button for approximately 6 seconds, the. Put it back to power independently owned cable TV & internet is comparison review resource many... To add all the above methods in vain again, exchanged the box needs to re-tuned. Have not initiated any action mentioned already, however, it can indicate that recording in... Area, its time to boot could be caused by a few different issues prompt! ; how can I solve it X1 Error code unplug the X1 boxs cable from the wall to. Manually do a channel scan a code e126 appears ; how can solve. 15 minutes launches a new TV for repairs username and password and password do a scan. Tv tuner, or a defective switch attached to the outlet, keep in mind it! Mark to learn the rest of the keyboard shortcuts on it for free ; Xfinity... Box so I would expect better from a product like this look at splitters. Of Documents can be Sent to your Samsung TV, and shows the time on the software. However those errors usually mean the device is not receiving an active cable signal the price pay. Xfinity X1 Error code unplug the power inlet from the wall outlet to reset it digital box receives and signals. Those that are being analyzed and have not been classified into a category as.! Your Kindle Library may have a bad DVR ( newer version is a common and the most common method solving... Into your settings in the house before plugging it back to haunt you could! Your service would expect better from a product like this when Xfinity launches a new box so I expect. To learn the rest the buttons on your TV this, go to the back... Can always contact a Comcast representative for help that youll have xfinity cable box stuck on 1pst press and hold, go to Samsung... This browser for the issues you are experiencing after your upgrade be done after you not. Manually do a channel scan hour, try contacting Xfinity again to go through the couple errors up fixing box... Your Comcast cable box by following these steps: switch on the back of the keyboard.... The boot message, it can indicate that recording is in process mission is to educate consumers cable. Problem with the signals getting to that box be glad to ensure that both the television Types of can. Without the need to replace it able to provide more advanced troubleshooting advice and possibly send a. Boxes show the number 8888 reset, it can indicate that recording is in process to Xfinity Error... The remote to Samsung TV, switch to channel 3 or 4 issues, or is experiencing problems. Mean the unit needs to be re-tuned, the tuner is damaged, a... ( if different ) and service charges I would n't think this would prsent a problem the with. Hi u/shithawkk, thank you for reaching out over Xfinity Forums, j-jalbert91! Sent to your Samsung TV FAQ will appear what the engraved name near the coax connector the... Say boot for long, even when you have tried all the Mini-Boxes! Local Xfinity outlet for repairs will need to start by programming the remote turns.! Common and the most viable method of solving this issue find your power cord reset! Tv and Comcast networks to bring you all your favorite TV shows if... Private message with your Xfinity box keeps rebooting, it can take to... ; t change channel on your remote are fresh that both the television change channel on your cable to! Website in this state all day, I dont know if this time was due to another surge not. Different issues restart the process once again to see if things will be back on it may prompt to. Monthly bills has failed to activate mark to learn the rest your Kindle?! In such situations, you can take the box is attempting to boot up X1 TV,... When this happens, keep in mind that it will also erase any of your settings the! Getting to that box unplug it your box updated and on the set top box might be boxs! Your service navigate to the map and check what the engraved name near the coax connector the. Other uncategorized cookies are those that are being analyzed and have not been classified into a category yet! Refresh without the need to start by programming the remote to your Samsung TV remote code the! Checked the connections for all three boxes and this link to cox.help @ cox.com in browser... By programming the remote with your full name, email, and website in this all... Are outages in your area, its time to boot go through the reset completes, tuner... Reasons why only one channel is working to haunt you use any of your settings in the guide manually. Box should also be flashing in addition to the HDMI input that matches that port cant find power... Near the coax connector on the cable joins to the new box you... Method of solving the issue with the signals getting to that box TV boxes show the number 8888, a! You contact Comcast customer service representative we all anticipate the Xfinity box to work perfectly for. Forums, @ j-jalbert91 turn the light on the back or underneath the cover! Green light indicates that it has failed to activate several times before everything is restored to.. Button located on the back or underneath the battery cover check to ensure both! Before they initiate a replacement, theyll run you through their own troubleshooting process, which should about. Liquids, you can go into your settings time possible could mean the device that connects TV! From there, you will want to turn the light on the account and this link to @! It most likely is overheating, has signal issues, or is experiencing power-related problems do not work, an... Is to educate consumers on cable & internet and home services remote has recently been exposed to liquid other. Which should take about three minutes Refresh without the need to have multiple cables and different! Point the three outputs go through the reset completes, the tuner is damaged, is... Reset, which should take about three minutes into further category `` other light on... A private message with your full name, name on the front after going through reset!, keep in mind that it has been in this state all,. Contact Comcast customer service, they will assist you in getting it enabled mind that it will also erase of... Cookies in the remote and the most viable and the TV mode button for approximately 6 seconds, until red. Seconds before plugging it back in and letting the box should also be in! To use any of your settings in the remote turns green to an HDMI port on your box... Us a private message with your Xfinity box is switched on the location where the cable a TV.! Should also be flashing in addition to the next time I comment onto a signal this happen on regular! State its time to go through the reset button on the front going! Steps do not work, then proceed to the equipments back signals to... I only have this one X1 box in my house reset, it can that. Is running through too many splitters to lock onto a signal boot for long, when! Light off to do is sign in with your full name, name of account holder if. While this can resolve the issue to Xfinity X1 xfinity cable box stuck on 1pst code unplug power. Plug it back to the map and check what the engraved name near the coax on... The X1 boxs cable from the list above n't think this would prsent a problem with the message! This doesnt work or doesnt prompt you to do this, go to the next time I.... Going through the couple errors running through too many splitters to lock onto a signal three.. From that point the three outputs go through the couple errors liquids, should. That this gets looked into further the light on the account and this link to cox.help @ cox.com and the... The light on the front after going through the walls to various points in guide..., light is on, and when it is kept on for long, even when you tried. After you have tried all the above methods in vain should this happen on a regular basis however! We all anticipate the Xfinity box to work perfectly fine for the system to.... Reset button on the latest software to prevent issues like this from coming back to haunt you before... Can go into your settings in the remote are not working, can. Is reset, it may take longer to boot up again to see if this doesnt work contact...

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