aec russells hall hospital

4688/4676) Lisa Evans-Dimmock. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. All the best and take care. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. The improvements required by the trust were within the grasp of the trust and its leaders. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. (Purple), High If you need sub-specialty input, you will then be referred to different specialties. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Patient Experience Team. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. They really invested time in me and understanding me. Care records were still not always written and managed in a way that kept patients safe. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. 111 service advised me all the information I had given them about my symptoms etc. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. No rating/under appeal/rating suspended Patient Experience Team, review titled My visit to A & E after an accident. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! Who has Care Opinion told about this story? My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. The care I received from start to finish was exceptional. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Risks within the emergency department were not always identified and escalated appropriately. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Learn more. Share your experiences of UK health and care services, Default We received information from the trust and other bodies monitoring the trust. 1 April 2021. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. or call us on 0845 113 0012, Response from We found that arrangements were in place to ensure that medicines were managed safely. Patient Experience Team. Review titled Russells Hall Hospital Replied on 16 May 2022. The firm said it had complied with the order and the safety of staff and patients was its top priority. You can search by name or top speciality. WebWe offer a 24 hour stroke service at Russells Hall Hospital. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Clinical observations were not undertaken in a consistent manner. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. We spoke with 22 members of staff of various roles and grades. Russell Medical became a part of UAB Health System in January, 2020. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. there are some services which we cant rate, while some might be under appeal from the provider. Creating a new NHS England: NHS Digital and NHS England have now merged. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Read about our approach to external linking. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Some people told us they would like more variety. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Suspended ratings are being reviewed by us and will be published soon. Again thank you and i would recommend this hospital to all my family and friends. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Russells Hall Hospital 5 years ago. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Wed also like to use analytics cookies. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. AEC was well run and escalated patients that they couldnt manage. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Keep 999 and A&E free for serious and life-threatening conditions. The ED sees approximately 97,000 patients per annum. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Thank you for taking the time to tell us about your experience at our hospital and rate our services We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Such a lovely Dr and an asset to the hospital. We are continuing to monitor progress against these. We spoke with 44 people who were using the service or their relatives. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Copyright 2021 WSFA 12 News. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. For more information on ratings, please visit medicare.gov. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Thank you so much to everyone that day. 8 June 2012. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Address We are centrally Staff understood their roles and responsibilities under the Mental Capacity Act 2005. All the best and take care. Acute Medicine Department - The Dudley Group NHS Foundation Your lovely comments have been shared with the AEC team who will be delighted to receive them. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. Arrangements were in place for the safe handling of medicines. Change my preferences Staff involved patients and those close to them in decisions about their care and treatment. One staff member said, "I am proud to be working for this trust.". The hospital states this is the largest donation in Russell Medicals history. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. We have 11 permanent physician associates and one rotational physician associate in our department. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. skip navigation During 19/20 there were three CQUINs for SDEC. We are proud to be the healthcare partner you trust to care for those you love. West Bromwich, By choosing well, you will help to reduce the burden on essential emergency services. WebFind a Physician or Specialty. Follow BBC West Midlands on Facebook, Twitter and Instagram. Thank you again! We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Our rating of caring was good overall. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. I replied that I knew this. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. They tell me everything they're doing.". Not all managers had the right skills and abilities to run services providing high-quality sustainable care. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. Our rating of responsive was requires improvement overall. Pensnett Road, Dudley, West Midlands, DY1 2HQ You may be admitted to AMU if your expected length of stay is 48-72 hours. we have taken enforcement action. Click here for the news and events happening at Russell Medical. [Very happy with 'Treatment'] There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. The trust took immediate steps to put this right. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Since the last review, we have continued to monitor the trust and progress against their action plan. All the best and take care. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. psychotherapist for the kindness they showed me. Outpatient services are also provided at the Corbett and Guest hospitals. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. I could not fault staff, very professional, and polite, a credit to your hospital. One person said, "I have had good treatment, I couldn't ask for better. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Following streaming or triage in emergency departments (EDs), Specialists (e.g. For Covid-19 Test Results or Patient Portal registration please call the number below. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. I want to especially thank the The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. "We are working closely with HSE in relation to this matter.". AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We are continuing to monitor progress against these. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. These send information about how our site is used to a service called Google Analytics. We were brought in by ambulance and seen by a doctor within around 10 minutes. Patient Experience Team. the service isn't performing as well as it should and we have told the service how it must improve. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. All rights reserved. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Diamond also services this route every 20 minutes. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Any other browser may experience partial or no support. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. It is great to hear that you received excellent care and treatment in Maternity Department. People could not always access services when they needed. I was looked after from the time I arrived until the time I left by very compassionate members of the team. I then come down with a pneumonia on my chest. 3 December 2014. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. I'm feeling more optimistic about my treatment. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. 28 March 2013. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. the service is performing well and meeting our expectations. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. Rowley Regis, Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Patient Experience Team. Patient Experience Team. Our rating of well led was requires improvement overall. Staff provided emotional support to patients to minimise their distress. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. ADVERTISEMENT: Services or products are not endorsed by the Trust. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. At least one standard in this area was not being met when we inspected the service and These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. 15 March 2011, In These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Staff were unable to describe what fit to sit meant or any criteria for this assessment. All the best and take care, We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. All the best and take care. All rights reserved. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Information was available for people to read if they chose to. NX West Midlands. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Stourbridge, It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. B71 4HJ. Outpatient services are also provided at the Corbett and Guest hospitals. Between October and December 2010, 507 surveys had been completed. We saw that a number of improvements had been made to the diet and fluids that people received. The BBC is not responsible for the content of external sites. This review has been completed in response to the trust confirming that they were now compliant with this standard. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. You can register to join the FutureNHS Collaboration Platform workspacehere. All the best and take care. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Care records were not always written and managed in a way that kept patients safe. After being discharged yesterday I had spent a month in your care I visited out of hours yesterday after phoning 111 and being advised to. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. - we'll pass your stories to the people in health and social care who can make a difference. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. financial benefits and cost savings for hospitals, and often for patients too. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. There were areas of poor practice where the trust needs to make improvements. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Mill House Coffee is []. After firstly being admitted with a cellulitis infection in my left leg You canread more about our cookies before you choose. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We will publish a report when our review is complete. Only a small proportion relates to the emergency department itself. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. the service isn't performing as well as it should and we have told the service how it must improve. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. 18 April 2018. We are currently in the Yellow category for Visitor Risk Level. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. nhs.uk ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Published (01384) 456111, Provided and run by: Tickets cost 3 and the journey takes 5 min. There are a number of areas of good practice in the trust, which should be encouraged. B65 8DA, In [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. I was treated with so much dignity and respect that I left feeling supported and cared for. The hospital is south Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Some patients with suspected sepsis were still not being identified or managed appropriately. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. Covid-19 Release of Information Call Line: 256-215-7461 []. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital.

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