service cloud specialist superbadge challenge 2

Do your routing configurations tie to the correct queues? Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. It's likely something simple like an extra character. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. THANK YOU! I'd try this- Delete the current process. Excellent article and with lots of information. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I am stuck at Step 3 - Create service level and actions. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Thank you SO MUCH. (Hint- The name of the component is not "entitlements"). Book Now. I had figured that out in order to build the macro. Thank you very much for such an interesting post. Something a little odd- Have you added the chatter feed/publisher to the layout? Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Ensure Entitlements are visible on Cases in Lightning. Its awesome once its all working. Goodness! Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. rebecca@capstorm.com. Nice and informative blog! Change the labels for Case and Product To Maintenance Request and Equipment respectively. For those of you who know me, you probably know that Im lucky enough to have a job that. Salesforce course in Chennai Salesforce Online Course Salesforce course in Bangalore, adana escort - adyaman escort - afyon escort - aksaray escort - antalya escort - aydn escort - balkesir escort - batman escort - bitlis escort - burdur escort - bursa escort - diyarbakr escort - edirne escort - erzurum escort - eskiehir escort - eskiehir escort - eskiehir escort - eskiehir escort - gaziantep escort - gebze escort - giresun escort - hatay escort - sparta escort - karabk escort - kastamonu escort - kayseri escort - kilis escort - kocaeli escort - konya escort - ktahya escort - malatya escort - manisa escort - mara escort - mardin escort - mersin escort - mula escort - nide escort - ordu escort - osmaniye escort - sakarya escort - samsun escort - siirt escort - sincan escort - tekirda escort - tokat escort - uak escort - van escort - yalova escort - yozgat escort - urfa escort - zonguldak escort, adanaescort01.com - adiyamanescortxx.com - afyonarackiralama.net - aksarayescort.net - antalyaoyunpark.com - aydinescortkiz.com - balikesirescortlar.com - batmanescortlar.com - bitlisescortlar.com - burdurescortlar.com - bursamalaysias.com - diyarbakirambar.com - edirnedespor.com - erzurumyolkosusu.com - eskisehirescortlari.com - gaziantepekspres.org - gebzeescortkiz.com - giresunmaraton.com - hataykoleji.com - ispartakpss.com - karabukteknik.com - kastamonuajans.net - kayserivalisi.com - kilisescort.com - kocaeliescortlar.com - konyaescortlar.com - kutahyaizemlak.com - malatyadataksi.com - manisaescortlar.com - marasatasoyemlak.com - mardinfanatik.com - mersinmoda.com - muglaapart.net - nigdeyapi.com - orduescortt.com - osmaniyeyorum.com - sakaryanur.com - samsunescortlar.com - siirteyatirim.com - sincanoto.com - tekirdagescortlar.com - tokatforum.com - usakbasin.com - vanescortilan.com - yalovadaemlak.com - yozgattanal.com - sanliurfadayim.com - zonguldakescort.com, kayseriescortu.com - alacam.org - xescortun.com. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Did you check the little box to activate the entitlement process? Start in setup. I hope that you feel inspired. I am glad that you figured it out. Billing Topics (Billing_Topics) with Payments and Reimbursements. Note the filter. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Service Cloud Specialist Superbadge - Qiita Still not sure what Im talking about? These are instructions on the types of rules you need to make. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Appreciate any help. Ensure Agents have access to Knowledge when viewing a Case." Sorry . hours of inactivity vs hours of being created. Is knowledge.* On the lightning page layout? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. It's easy to miss. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Tried it all, from custom : support profile to standard user, even admin. The challenge says "add the option for agents to compose emails within the console while looking at a case". If you are short on time, start around the 20 minute mark. Tonight's challenge involves the creation of two processes. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Below are tips and gotchas for each report / dashboard. Look at the page layout again- there is another item you will need to add. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Confused? The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I can only click on the Email tab. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. A mistake I have made many times as well! Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Go to a case- check the Status options. @MM - thanks for your time. I'll take a look as soon as Trailhead is back up! Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Glad you figured it out! Did i use the wrong template? The simple things Hey, i'm on challenge 3 and almost done. Sounds like an easy oops! Module. Ensure you group report results correctly. " hmmm It has been a while, but I believe that just the "standard" profile is what you need. This is so annoying. Ask Question Asked 2 years, 8 months ago. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger this blog is beneficial and great information to share with us. I fixed it, it was a really stupid mistake. Ensure Milestones are configured properly for High Priority Cases. Remember you can only have one assignment rule per object and the instructions specify two routes. "Can you please help me, what am I missing? I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. How frustrating! If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. What other fields do you need to add? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Tonight's challenge involves the creation of two processes. Trailhead Baby, THANK YOU SO MUCH!. Are you using a Dev org or a playground generate from Trailhead? please help. This is where you start building out the ability to manage support levels. I have used knowledge 1000 times and have never had anything like this. We recommend using a new Developer Edition (DE) to check this challenge. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. thing I could be missing?Thanks in advance! May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I add wrong queue to Presence Statuses but I still have the same issue. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I hope that you feel inspired. Hi Trailhead Baby, I'm losing my mind here. hmmm You do not want to enable all of the checkboxes. I used a new trailhead playground created exclusively for the service cloud badge. I can't figure out what this error means. Processes. 3. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. 43 are for Admins. I am not intending to give out the answers, just a little bit of a nudge. (I made a custom button as well for this one.). I'm sure i did #1 and #2.What do you mean by "count down" component for #3? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Does it work? Even after setting up support proc and presence status. Alas, fingers crossed for the next challenges. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Yes! Thank you! (jealous? +12,700 Points +300 points. Are you sure you want "email to case"? January 07, 2019. donut! Could you share what you have for your dashboard/report/etc and I'll take a look! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I'm working on the Service Cloud super badge and the error below is driving me nuts! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Let's do this. Could you shoot over a few screenshots of what you have? This error stumped me for a while as well. These have different SLA milestones an agent has to hit its the same in this section. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Ive always thought this was pretty cool. Something that helped was saving the report frequently. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. error, has anyone found any way around this? Hello, I passed the first challenge but i still have a question. Configure a named credential and remote site according to the specifications outlined in the business requirements. Ensure the Customer Contact can be tracked on Cases. Modified 2 years, 1 month ago. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I'd bet that the solution is to "clone" not rename. Thanks!!! What am I missing? Prework and Notes. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I started the whole of the following steps in this section with the objective of creating a macro. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I was able to work out a solution, I will outline it below. If you are short on time, start around the 20 minute mark. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Service Cloud Specialist | Salesforce Trailhead I had problem with the chart, now everything is correct. I am getting mad over this error now. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Ensure Entitlements are visible on Cases in Lightning.' Hi All,I am currently stuck at challenge 4. I was creating 'wrong queue' queue . Service Cloud Specialist Superbadge - YouTube No idea what is missing. any ideas? I've been stuck on this error message for two days! I made two dollars today! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. It's a status. Still stuck? Did you perform any particular action to get the email available on the console ? Challenge 1 Configure Outbound Application and Integration Security. I'm at a loss as to what I could be missing. I have enabled the knowledge user check box in the user profile. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Service Cloud Consultant Certification Guide & Tips Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Various trademarks held by their respective owners. I really learned a lot here. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Once this was done, I passed the 3rd challenge section. If you are still stuck after that, leave a comment with some more details and I'll take a look. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Hello, Thanks for your feedback. This comment has been removed by the author. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Test it first by using real email addresses before you hit that button! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Ensure you group report results correctly. I am unable to rename the "Service" console , I receive this message when selecting Edit. I have finally managed to get through this stage. Why the change of heart? Review the steps to create the 'Cloud Technical Team Support Process'.". Ensure you set up the routing for Advanced Cases properly. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I have read every message I can find and have double and triple checked everything I can think of. I've no clue what more I need to do to complete this challenge. The key word is "rename." I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Search for an answer or ask a question of the zone or Customer Support. Already on GitHub? 3 new items on utility bar. I'll keep checking if I missed anything. Use the search o. Hello! Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! He laughs when I poke his nose and tries to take toys out of my hand. But not able to finish this challenge . Thanks, Michal. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Any help would be greatly appreciated. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Service Cloud Specialist Superbadge - 4,5,6,7. Also, my email-to-case and email on demand are checked. Checkboxes: Missing 3 that should be checked. You should be prepared for a heavily scenario . (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Sign in Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I wish I had a good answer for you! Keep working, great job i believe you should like my post home care specialists. "Please help to resolve this. Look at the page layout and enable knowledge. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. The demand for UI/UX design implementation is continuing to grow. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. You also get personal insight into the life of a Trailhead Baby! One of my favorite new things this week was taking a shower with my whole block collection. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. That is why I referred to the question that was asked to you before on May 31st. Hope this solves it for you too. Have a question about this project? I tried 10 different possibilities. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Empty the recycling bin. Which Trailhead Superbadge Is Right for You? | Salesforce Ben Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I'd try again since Trailhead had issues yesterday. Service Cloud Specialist Superbadge Challenge 6. Thanks for the help! Do you have "Billing Topics" as a top data category with the 2 sub categories? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Tips for Passing the Service Cloud Specialist Superbadge Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. What should I do? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Rated Accounts by State The record count for state and account rating are automatically added. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Use the search o. Hello! *must be completed in lightning experience*1. Tags (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Use Lightning Knowledge to create a knowledge base for better customer service. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks.

Vintage Green Coca Cola Glasses, Atp Challenger Entry Lists, Isuzu Slow Regen, Articles S