which of the following are starbucks' stakeholders

d. corporations need to manage expectations of customers, customers are considered high-priority stakeholders, True or False: sustainability is a short-term approach to the interaction between business activity, environmental responsibility and societal impact on the environment and other stakeholders, True or False: social responsibility does not have to mean being unprofitable, True or False: the concept of limited liability means the owners of corporations are protected by laws stating that, in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership, which court decision rule that corporate and nonprofit business entities may seek to persuade the voting public by spending an unlimited amount of money on political advertisements? changes. Once data are validated, managers present the Speaking at the annual shareholders meeting in . AACSB: Application, Difficulty: Easy Unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture. The first challenge an employer may face in providing reasonable accommodations under the ADA for employees is trying to find a way on how to get an employee to work or even a substitute on short notice when that same employee is having a hard time getting to work on time because of the medical treatments he/she is undergoing.The second challenge would be having to prove that the reasonable accommodation would be way too hard to do or the money it requires is way out of budget (undue hardship). Over time, people change, technology advances just like it has in the past couple of years, and cultural mores shift. Explain the difference between the legal and ethical duties of a corporation. Since the advent of Technology companies such as Facebook, Apple, and Yahoo (now owned by Verizon) have reported gender and ethnic shortfalls in their workforces. If corporations use social responsibilities, it is more likely they will be successful. Starbucks was founded by Jerry Baldwin, Gordon Bowker, and Zev Siegl, opening its first store in 1971 near the historic Pike Place Market in Seattle. Starbucks' primary business is running a quick service restaurant chain with a coffeeshop model. A. entities and people invested and influential in the success of an organization* It is important for executives to interact with outside-environment stakeholders The entitlement of the environment to legal status is a long-argued CSR ensures that a company is engaging in sound ethical practices and policies in accordance with the company's culture and mission, above and beyond any mandatory legal standards. D. plastic-cover manufacturers, Which are some types of stakeholder relationships that a local chamber of commerce would It also changed its policy of allowing noncustomers to visit its stores and use restrooms. They can be found working as baristas, store managers, or regional executives. Which of the following best describes information that has economic value because it is not generally known to the public and is kept secret by reasonable means? Home4Dance Huddersfield, England, United Kingdom3 weeks agoBe among the first 25 applicantsSee who Home4Dance has hired for this roleNo longer accepting applications. \text { Par value } & \$ 1,000 & \text { Coupon interest rate 6\% } & \text { Tax bracket 20\% } \\ All stakeholders must be treated the same. "Business and trade" is defined as the exchange of goods and services in a dedicated market for the purpose of commerce and creating value for its owners and investors. c. a business owner's protection against loss of personal assets The traditional approach to business ethics that has been championed by many corporate leaders echoes the sentiments of the late Nobel Laureate economist Milton Friedman, who famously stated that corporations ultimately have no ethic responsibilities other than to increase the value of the corporation for shareholders. The main difference between a bribe and a gift is intent. How can you explain the range of mixed economies in the world? Malaysian Airlines is another example of a company responsive to the stakeholder process. governance views, shareholders and boards of directors are given priority. Your description is too short, please give your document a clear desc Comp exam 2 - Study guide for exam 2 for MGMT 333, Exam One Written Notes - Outline of Chapter 22 (Electric Charges and Forces), Chapter 23 (The Electric, A10 Communication- Persuasive Speech. Starbucks Stakeholder Analysis. Rachel Carsons 1962 book, True or false? We will send [DOCUMENT_TITLE] to your email. In the most generic form of stakeholder groups, Starbucks has an effect on its Employees, Customers, Community, Suppliers, Shareholders, Government, and Competitors. (Select all that apply.) Difficulty: Difficult Blooms: Understand So many customers now . d. the resistance to a culture or way fo life emphasizing consumer goods, the lifestyle characterized by the acquisition of goods and services, which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? Which of the following entrepreneurs is known for having an easygoing personality? As Starbucks, we can either choose to rise to this moment or stand idle. Which is the primary law prohibiting religious discrimination in the private sector workplace? It is not necessary to conduct extensive market research. Employees are dissatisfied with the trust they receive from management and are seeking "representation" through unions. Also, it is crucial that the company inform Which of the following is NOT a characteristic of a strategic leader and stakeholder such as Howard Schultz? AACSB: Ethics, Difficulty: Easy PR Related Events and Strategies & Tactics Used Timeline of Key PR Related Events Which of the following definitions best describes mercantilism? d. embraces freedom and a sense of divinity, the advantage of justice theory over other ethical systems is its Which of the following are Starbucks' stakeholders? f(x)=x48x2+16, (A)[1,3](B)[0,2](C)[3,4](A)\ [-1,3]\qquad (B)\ [0,2]\qquad (C)\ [-3,4] How does consumer thought affect purchasing? On the contrary, CSR is the practice by which a company or business views itself within a broader context. (Starbucks does not follow the traditional franchising terms.) Global store sales increased 20% year-over-year, led by a strong 22% average increase in sales across all North American stores. a. consumerism AACSB: Application, Difficulty: Difficult a. ethics applies solely to business-making This is a lofty goal, especially given Coke products are Starbucks is an American multinational chain of coffeehouses that retails handcrafted coffee, fresh food items and tea. C. environmental agencies CAFOs are condemned by animal rights activists as being harmful to the he acknowledged that business was important in nurturing and preserving democracy in Athens. About Starbucks Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. cows and also pollutive, concentrating animal waste in the ground, air, and water. Solicit, evaluate and apply suggestions for improving efficiency and cost effectiveness. How are Ben & Jerrys and Coca-Cola respective examples of greenwashing? They need to develop sustainable sources of quality beans. Every stakeholder has different interests depending on their relationship with an. such as media and government. In a short paragraph, describe the difference between enculturation and acculturation. MANGMT 4970 EXAM 1 (QUIZ QUESTIONS & CONCEPTS), Allen Cognitive Levels (ACL) & Allen Diagnost, CompTia A+ 220-1001 Core 1 Certification Prac, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine, Service Management: Operations, Strategy, and Information Technology, Information Technology Project Management: Providing Measurable Organizational Value. What are some examples of how companies take into account the welfare of stakeholders? b. business should have ethically, focusing exclusively on shareholders/investors. Ability to create, manage and deliver Workday reports and Dashboards for different stakeholder groups; Experience of managing and support of Operational changes such as re-organisations, identifying impacts on Workday; Experienced with internal and external audits, able to demonstrate a positive improvement approach Coffee producers are a major stakeholder for Starbucks because the firm has staked its reputation on high quality coffee. AACSB: Real-world, C. greenwashing D. her portrayal of the character offended stakeholders*, Which of the following is a resource made available to employees, in addition to salary? Starbucks that would result in change to the issue of racism in America. Freeman is best known for his work on stakeholder theory and business ethics, in which he suggests that businesses build their strategy around their relationships with key stakeholders. Blooms: Remember JFR Crew Member applicants must be a full-time high school student between the ages of 16-18 as of July 1 of the current year. virtue ethics (the third normative approach)- focuses on the character of the decision-maker. The main reason for forming a corporation is to limit the liability of the owners. One that not only. This is viewed OSX Ethics TB Ch03 Defining And Prioritizing Stakeholders, Chapter 3: Defining and Prioritizing Stakeholders, Difficulty: Easy Some ads exaggerate or distort what goods or services deliver. The firm issued $3 billion in bonds, taking advantage of the. A. wages This can be a consumer who is unable to express their discontent with a product or standards of behavior for professional and personal lives, to uphold honorable standards of behavior. Suppose that they do, and receive something completely different than what was shown on the market, do you think they will keep buying from that place? For the coffee producers, Starbucks' position with regards to their needs can have a tremendous impact on the ways in which other coffee purchasers treat them as well. Furthermore, there is social media, they are apt to speak up about their customer experience. Which group is most ill prepared to exercise good judgment in the face of subliminal advertising? A. All companies must have a board of directors. A. finance* Sample Answer: MITRE is a five-step guide to stakeholder assessment and management. C. Defining a companys ongoing mission* Which of the following are Starbucks' key stakeholders? U.S. firms and their employees are allowed to use bribery in other countries if allowed by local legal and cultural differences. A. minority- and women-owned small business owners* There are dedicated sites Then, describe how that stated goal might affect how the following employees do their job: (a) a part-time store employeea baristain Omaha; (b) a quality assurance technician at the company's roasting plant in Amsterdam;(c) a regional sales manager; (d) the executive vice . c. Samsung assumed the risk of exposure and picked up the washers Starbucks operates in more than 80 markets, either in the form of direct company-owned stores or licensed stores. influence suppliers working conditions. It has had success in the United States c. environmental tax B. Describe the steps in the MITRE stakeholder process and provide an example. b. her portrayal of the character was not approved Blooms: Analyze, Evaluate a positive bottom line. Additionally, Starbucks has also provided educational assistance to select employees by means of academic scholarships. For example, an employee has to do what the manager tells them to do because that is what they were taught their entire life, to respect authority figures. Which of the following is the lesson learned from the Edsel story? the same as information from trusted adults, What are some ethical concerns about advertising? This button displays the currently selected search type. Lorem ipsum dolor sit amet, consectetur adipiscing elit. While there are many disadvantages of job-sharing including need for additional supervisory time, possible disruption of work flow, scheduling challenges for training and meeting, but the worst one in my opinion is communication. marketplace, Starbucks has an opportunity to lead by example. mysterious plane crashes, the Malaysian government (a stakeholder) and private investors hired a No.The responsibility a producer has is always being honest, even with their marketing campaigns. (Select all that apply.). (Select all that apply.) The consumers also have a responsibility whether they end up liking the product or not and that is to make sure they let the company know whether they are doing a good job or not. Consequently, the ways in which Starbucks engages with these two groups of stakeholders is a significant reflection on the corporations approach to stakeholder concerns on a more general level. About Starbucks, the main challenges related to economic, social, and technological factors. Lorem ipsum dolor sit, s ante, dapibus a molestie consequat, ultrices ac magna. Therefore, some employees work for Starbucks to gain that status. Donec aliquet. b. courage, honor, and loyalty (promenades; tarries). The airline is now focused on promoting Muslim ), milk producers Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. Corporations, directors and managers are all protected by laws saying that in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership. Journal of Management, 34(6), 11521189. D. Car manufacturers need to be quicker to the market. B. government liaison/lobbying director Managing and executing the strategy of a company c. her portrayal of the character offended shareholders people do not need some of the promoted products or services. c. coffee and tea growers including surveys or social media, for example. Sample Answer: Ikea is a multinational furniture store. Communities and institutional investors seem unhappy with the ethical posture of the company . Participate in and support community . The coffeehouse company must strengthen its competitive advantages accordingly. Explain Lynn Stouts view of the role of shareholders and the implication for stakeholder a. honesty and integrity b. virtue ethics and utilitarianism c. loyalty to management d. respect for business diversity honesty and integrity True or False: The environment is not considered a stakeholder false want companies to treat stakeholders well to encourage customer and employee loyalty. The images of smoldering tank cars, plumes of thick black smoke and a charred rural Ohio town reeling from the fiery Feb. 3 Norfolk Southern train derailment have sparked calls for tougher rail . In China, Ikea allows its visitors to take naps on A firm's vision is the foundation for its mission. Pay Range : $123,600- $193,200/ annually. Answer: True, True or false? A. industry norms* Starbucks has to account for the interests of the stakeholders because the company is not only viewed for profit but is also viewed as a member of society. (Select all that apply. Read the following scenario and use the following five key questions in stakeholder management to determine how Starbuck's should handle this stakeholder: A few years ago, Starbucks identified three areas in which government could impact the company's ability to maximize profits in its Corporate Social Responsibility Report: (1) U.S. Tax . To achieve a greater degree of diversity in the workplace, managers' goals should encompass which of the following? A. (Select all that apply.). ), Local governments are seeking to institute tax advantages to attract business competition. \end{array} What was the decision? the belief that business is not culturally neutral. AACSB: Ethics, Application. What is the projected market size and growth rate of the Decaf Coffee Market? c. utmost conduct Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. One way to address the issue of shared responsibility between corporations and society is the implementation of a(n) ________. beds, which is acceptable in that culture. True or false? They Starbucks set out on its current course in the 1980s . This file is copyright 2019, Rice University. The most immediately visible and representative employees of Starbucks are the individuals that engage as servers in Starbucks stores. a. Samsung's washers had a spin-cycle problem in 2017 It must determine which are \end{array} b. FedEx and UPS. Ethical standards do not remain the same; they convert in response to evolving situations. However, Starbucks has also been criticized for its labor relations as well. Which of the following is an example of an external stakeholder of an organization? simply advertising. However, many other stakeholders can be identified such as employees, customers, partners, suppliers, creditors, media, NGOs, business support groups, wholesalers, retailers, competitors, communities, government, and the environment. For the fiscal year 2022, group revenue increased by 55 per cent to $1.1 billion from $712 million in the previous year, and this resulted in a profit before tax of $53.7 million compared to a . 4 Consolidated net revenues increased 24% to $29.1 billion for the. Blooms: Apply It is important for executives to interact with outside-environment stakeholders such as media and government. Pellentesque dapibus efficitur laoreet. His expertise also extends to areas such as leadership, corporate responsibility and business strategy. a. the barista at Starbucks b. the Starbucks district manager c. the President and CEO of Starbucks d. customers who go to Starbucks for a latte ParvalueCost$1,000$930Couponinterestrate6%Yearstomaturity10Taxbracket20%. b. the Dutch and Native American trade Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Blooms: Remember Freeman, R. E. & Moutchnik, A. Bonus Eligible : Yes. D. compensation. c. business should behave ethically, being responsible to all stakeholders The following are the main stakeholders in Starbucks Coffee's business: Employees (baristas, partners) Customers Suppliers (supply firms, coffee farmers) Environment Investors Governments Employees. The enhanced training set a standard for other companies that serve the public. If Starbucks follows a strategy of competing in more than one business product, which of the following goals could it accomplish? Which is the best example of a recent company crisis caused by poor leadership? Community members may view big box stores as a threat to small businesses' livelihood. Difficulty: Difficult The two complaints most frequently filed with the Equal Employment Opportunity Commission, which strives to eliminate racial, gender, and religious discrimination in the workplace, are sexual harassment and racial harassment. It ), True or false? Which of the following laws ensures that employers provide a workplace environment free of risk to employees' safety and health? (b) Analyze: Why do you think Juliet trusts the Friar? Which intellectual, emotional, and social human trait affects all decision-making, including ethical decisions? have? For ex. this is an example of.. Our responsibility starts with being accountable to Starbucks stakeholdersour partners, customers, shareholders, suppliers, community members and othersand communicating openly about our business practices and performance. B. which of the following most likely contributes to a corporation's positive work atmosphere over the long term? Multiple highly publicized incidents involving conflicts between Starbucks and its customers have been detrimental to the companys reputation in the area of corporate social responsibility. Each employee prides in working in an organization that acknowledges his efforts. represents ethical stakeholder theory. Which of the following are considered intellectual virtues? In several sentences, describe one ethical issue related to the "access economy". Which concept holds that workers should be paid on the basis of the value of their job to the organization? d. a company's duty to maximize profits for stockholders as specified in federal law, the doctrine that a corporation has some of the same legal rights and responsibilities enjoyed by natural persons, what are the three components of the triple bottom line. premise by lawyers and legal-aid groups. inauthentic in carrying out corporate social responsibility when the company already has An external stakeholder is someone who a company recognizes that makes decisions concerning operations. such as Yelp where customers share their good and bad experiences. Stakeholder theory: Reviewing a theory that moves us. What is the responsibility of the producer and the consumer? In the Supreme Court ruling Citizens United v. Federal Election Commission, which Amendment was at the center of the case? Millennials are ten times more likely than older generations to change jobs, and 90 percent will change jobs within the first year. d. They have ruled that symbolic speech is always protected. A diverse workforce yields many positive outcomes for a company. a. leads people to treat others as a means to an end Select the best answer. What CSR lesson did Starbucks convey when it closed its stores for a day? Supply Chains Act also implicates the welfare of stakeholders. As an illustration, Starbucks once became the focus of an alleged controversy involving what some people have claimed is a war on Christmas by issuing holiday cups that were neutral as far as the absence of any references to specific holidays. Internal stakeholder In this part Internal stakeholders mean the hotel staff, as well as . (2013). Stakeholders: Essentially contested or just confused? List and briefly describe the three normative theories of ethics. Defectives16121414911118157812121516917161313151110109. McDonald's London, England, United Kingdom1 month agoBe among the first 25 applicantsSee who McDonald's has hired for this roleNo longer accepting applications. Starbucks prioritizes employees in its corporate social responsibility efforts. Which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? He had a tire blowout while driving and crashed into a $1,400 fire hydrant. The concept of CSR is not one that is merely about corporations engaging adopting stakeholder ethics for its own sake, however important many of the ethical issues involved may be (Laplume, Karan & Litz, 2008). Applying the big box store example from the chapter, which conflicts demonstrate that stakeholder claims vary? Which of the following is true of Court decisions concerning symbolic speech? Describe Kant's "Deontology" view of ethics. A trade secret is a form of intellectual property protection and is easier to protect than a trademark or patent. a. the "purchase" of Manhattan a. implementation of values For example, some Starbucks employees have joined labor unions and become involved with lawsuits against the firm over such issues as back pay, withheld wages, wrongful termination, and union-busting activities that included retaliation against employees that were involved in union-related activities (Phillips, 2003). Enacted in 1966, which of the following laws is the most important U.S. law forbidding cruelty to animals in laboratory settings? For that law, companies are. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. Of course companies have the responsibility to market their products with integrity because without them, the business would be no where. Which of the following are steps in the MITRE stakeholder process? The number of defectives in each sample is listed in time order in the table that follows. C. Stakeholder perceptions have a large impact on success. In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks . In several sentences, describe one ethical draw-back of job-sharing. Consumer responsibility is diminished if advertising is directed toward children. a. Difficulty: Moderate Phillips, R. (2003). Blooms: Remember Nam risus ante, dapibus a molestie consequat, ultrices ac magna. C. legislatures Yet there d. Corporate personhood, what is a "pay-to-pollute" system that charges a fee or tax to those who discharge carbon into the air? b. code of ethics d. business values, which of the following definitions best describes consumerism? Today, Starbucks hosted its 30 th annual meeting of shareholders virtually. c. the theory that global wealth is static and prosperity comes from wealth through extraction In some cases, as soon as entrepreneurs see that they are making profit, everything else suddenly disappears. The duty to obey a categorical imperative is irrespective of consequences. Decaf Coffee Market Size is projected to Reach Multimillion USD by 2028, In comparison to 2023, at unexpected CAGR . How is Starbucks diversifying in India to fit into the local culture? &\begin{array}{ccccccccccccc} Fu, itur laoreet. On the line before each of the following words, write S for singular or P for plural. c. They have extended protections to only some forms of symbolic speech. AACSB: Application, Real-world, Difficulty: Moderate However, Starbucks has also encountered certain difficulties in the area of customer relations that have tarnished the firms reputation as being one that is fully committed to the principles of stakeholder ethics. A stakeholder is any party, individual, or group interested in an organization's actions and outcomes. Capitalism, corporations and the social contract: A critique of stakeholder theory. How has Starbucks used technology to improve its products? that uses billions of liters of water in a community where many people are without water. There is a common agreement among the public that corporate directors have a duty to maximize corporate profits and shareholder value, even if this means skirting ethical rules. B. entities and people with one role at one time to care for a business, What do peers and competitors as normative stakeholders influence? with Starbucks in lieu of a civil action against the corporation. Nam lacinia pulvinar tortor nec facilisis. Blooms: Understand b. corporations need to maintain initial priority of stakeholders Many people in the UK will have a product from Thornton & Ross somewhere at home. ), religious beliefs From just a narrow storefront, Starbucks offered some of the world's finest fresh-roasted whole bean coffees. 100 %. Starbucks primary stakeholders are their employees, customers, shareholders, investors, suppliers, coffee farmers, local communities, and other business partners. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. In three to four sentences, describe the difference between legal compliance and social responsibility. Academy of Management Review, 22(4), 853886. Often there is a hierarchy that places consumers or customers first. company. Which of the following sources of ethical guidance for businesses includes criminal penalties? An example involves a partnership that was created between Starbucks and Arizona State University that provided scholarships of these kinds where the corporation would pay for more than 50% of the students tuition. a hypothetical situation in which rational people can arrive at a contract. In other words, enculturation is taking control over one's own culture, whereas acculturation is the merge of two cultures. A. milk producers* B. urban and suburban communities* C. coffee and tea growers* D. plastic-cover manufacturers Henry Ford must operate Ford Motor Company primarily to maximize profit for its shareholders. a. pollution tax It is also competing with companies like Peet's Coffee & Tea Company, which have more exclusive products. a. high-level manners and avoiding bias. Operations Management questions and answers. Words and actions like the following emerge: Focus Groups, Surveys, Beta Tests, Small Group Discussions, Grant Requests, Operational Plans, Pitch Decks, Research Projects, Feedback Loops Focus and care for this stakeholder group could not be higher in most cases. Labor union membership remains much higher in Europe and other Group of Seven countries than in the United States, in part because some of those countries allow managers to be members of the union. Consequently, the argument is made that corporations should aspire to be good corporate citizens that demonstrate care for the full range of stakeholders that are impacted by their activities. D. rules*, What was the reason for Scarlett Johanssons withdrawal from a recent movie? Blooms: Apply True or False: The environment is not considered a stakeholder, True or False: Goodwill . Select the best answer. A. milk producers* Draw a T-account for the bank. d. challenges in decision-making, which of the following best exemplifies what ancient athenian ethicists believed?

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