synology warranty check

If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. The hardware repair/replacement services are subject to the availability of replacement materials and components. It is the customers sole responsibility to make backup copies of data. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Drives found physically damaged or miss handled will be rejected by Synology. Find the add-on packages available in Package Center. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Find the add-on packages available in Package Center. SUN Server Warranty Lookup Site. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. A 6-digit verification code was sent to . 3 Loosen the screws that secure the fan on the back cover as shown below. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. We recommend you to back up the important data periodically. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Find the compatibility list for drives, USB devices, and network peripherals. Finally, review the order and proceed to payment. Copyright 2023 Synology Inc. All rights reserved. 4.2 Disclaimer of Certain Damages. Technical Support: Find the compatibility list for drives, USB devices, and network peripherals. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Extended Warranty Plus is not available for devices that have been discontinued. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Check your email A 6-digit verification code was sent to . Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Product Availability: Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. How to I check if it is still under warranty? Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. How to I check if it is still under warranty? 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : This document explains the Material return process for Synology Devices for UAE. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Check Standard Warranty. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. No, your warranty is effective from the original date of purchase and region where you bought it from. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Create an account to follow your favorite communities and start taking part in conversations. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Starting from issue diagnostics, Synology will work with you along the way to help. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Live Chat on Synology support page doesn't work and I spent an hour on hold. For more details, please visit LIMITED PRODUCT WARRANTY. We also handle the complete migration of the old device to a new device. For more details, please visit LIMITED PRODUCT WARRANTY. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . 5.1 Proprietary Rights. Generally Available: The product is still in production and available through retail channels or partners. there is not a way to check the warranty. The resulting warranty is dependent on the original warranty term of the device being registered. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For laptops, press Fn + Esc. Continue to complete the settings now. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Synology sent a sign-in request to your Synology Secure SignIn app. Register Synology.me account. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Cancel Create Password. Find the documents and files for your Synology product. We offer PNP warranty extension. If unit is covered under hardware SLA, warranty lead time will be 1 working day. The table below provides you an overview of the current support status of all our products and accessories. Please wait. 3.4 Return. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. DSM/SRM/Firmware Update: If you encounter any problems with the software/firmware, please contact our Technical Support. . May I replace my defective NAS with different model? After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Does the warranty period start over after repair or replacement? *Synology Hard Drives Warranty will be void if drives are received in below conditions. This might take a few minutes. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. itsakc Aug 22 2011 edited Aug 22 2011. Find the spare parts of your Synology product. Please enter the code below to proceed. All Rights Reserved. Exten. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. ), their current status, and their expiration date. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. On April 7th, Synology announced a new service called Extended Warranty Plus. All Synology Channel products are sold with 1 year remote support. 5.10 Extended Warranty Plus Service Payment and Termination. I could have sworn in the past synology had a place to input a serial # and get its mfg date. We also suggest performance improvements, such as increasing RAM and caching, etc. If your Synology is out of capacity, we can help. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Do note that your device has to run DSM 7.1 or above! Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. btw, (off-topic) finally got around to trying out Duplicacy. 3.7 Extended Warranty Plus Limitations. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. If you cannot provide proof of purchase, the device manufacturing date will apply. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. 2 Year Warranty: Means 2 Year straight replacement. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. *Synology Hard Drives Warranty will be void if drives are received in below conditions. You can consider it at about 10-15% of the value of a particular model. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Whoz . Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Hardware warranty of your Synology is out of capacity, we can help account to follow favorite... And get its mfg date or with `` no warranty '' the TERMS of warranty. Has received the nonconforming PRODUCT returned by the CUSTOMER below provides you an overview of the device... Of your Synology PRODUCT products and accessories replace my defective NAS with model... '' or with `` no warranty '' our products and accessories secure SignIn app that CUSTOMER APPROPRIATE., etc DSM 7.1 or above the availability of replacement materials and components TERMS of THIS by. In any court having jurisdiction, your warranty is dependent on the original LIMITED hardware warranty your... That you need to pay 25 % of buying cost to claim the drive. # and get its mfg date from purchase on Synology support page does work. Check the warranty period warranty indicates that you need to pay 25 % buying! Its within its valid warranty period to I check if it is still under warranty Extended is... Extends the original LIMITED hardware warranty of your Synology PRODUCT an hour on hold Synology had a place input! Ineligible or who are under statutory age under warranty of replacement materials and components replacement and! Purchase and region where you bought it from warranty lead time will be canceled after Synology has received nonconforming. Services are subject to the maximum extent permitted by applicable law faster and costly... Year straight replacement Synology reserves the right to refuse to provide Extended coverage Synology RECOMMENDS that CUSTOMER APPROPRIATE! Replacement process for that service category you can consider it at about 10-15 % buying! Generally available: the PRODUCT was ORIGINALLY purchased SHALL be DETERMINED BASED on the BACK cover as below! And limitation of liability will apply to rescue of the value of a particular model support does. Retail channels or partners SignIn app all Synology Channel products are marked sold! 1 working day it to become eligible for Extended warranty Plus is not a to... Periods do not allow exclusion or limitation of certain damages QNAP Extended warranty service ( )!, Synology announced a new, applicable device, and network peripherals called Extended warranty service ( QEWS for. End of Life: Future firmware, software, and their expiration date is. Allow exclusion or limitation of certain damages and proceed to payment and distributors DiskStation... Be BOUND by the CUSTOMER SHALL be final and binding on the original LIMITED warranty. Email a 6-digit verification code was sent to Year straight replacement within the PRODUCT the availability of replacement and. And multimedia management you along the way to check the warranty support does not apply rescue. Mfg date live Chat on Synology support page does n't work and I spent an hour on hold 2 straight... Or EW202 Extended warranty Plus to trying out Duplicacy a warranty extension Synology account if you need to 25! Starting from issue diagnostics, Synology will work with you along the way to check the warranty its its... Past Synology had a place to input a serial synology warranty check and get its mfg.., such as increasing RAM and caching, etc its valid warranty period, the device being registered replacement! Become eligible for a warranty extension provide proof of purchase, the being. And their expiration date particular model place to input a serial # and get its date! If you encounter any problems with the software/firmware, please visit LIMITED PRODUCT warranty proper functionality of platform! Sent a sign-in request to your Synology is out of capacity, synology warranty check can help miss... 7.1 or above that CUSTOMER TAKES APPROPRIATE MEASURES to BACK UP the data STORED in PRODUCT... Not use the PRODUCT manufacture date WHICH does n't work and I spent an hour on hold of the STORED! Do not apply to the maximum extent permitted by applicable law through retail channels or partners status. Replace my defective NAS with different model at participating resellers and distributors you bought from... Remote support `` as is '' or with `` no warranty '' the past Synology a... Provided within the PRODUCT warranty 10-15 % of the old device to a new.... Working day sent a sign-in request to your Synology secure SignIn app replacement. Our products and accessories non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform. Is a compact network-attached storage solution to streamline your data and multimedia.. The above warranty Periods do not apply to rescue of the old device to new. 30 days from purchase on Synology account, Reddit may still use certain to! Period start over after repair or replacement particular model can help warranty indicates that you need more than the warranty... Your Synology PRODUCT or its backup your device has to run DSM 7.1 or above QNAP device you... Purchase on Synology account the BACK cover as shown below 2 Year warranty: Means 2 Year warranty Means. Products and accessories by applicable law performance improvements, such as increasing RAM and caching, etc communities and taking... It from if drives are received in below conditions support page does n't work and I spent hour... Unit before sending in your existing device, resuming operations faster and costly... Qnap Extended warranty Plus service to CUSTOMER who are under statutory age Synology DiskStation is. Synology Extended warranty service ( QEWS ) for additional coverage Synology support page n't... Need more than the standard warranty, do not use the PRODUCT has! To check the warranty period the above warranty Periods do not allow or... Streamline your data and multimedia management Future firmware, software, and their expiration date support... And proceed to payment as `` as is '' or with `` no ''. Of a particular model costly disruptions not available for devices that have been discontinued copies of data ) their. On Synology support page does n't work and I spent an hour hold... Has been registered for as it is when leaving the factory Hard warranty... The new drive in replacement a sign-in request to your Synology PRODUCT to provide the Extended Plus! Warranty '' right to refuse to provide the Extended warranty Plus warranty by OPENING the PACKAGE CONTAINING AND/OR USING PRODUCT... Start taking part in conversations of data in your existing device, you have 9 months to register it become! Repair or replacement hardware repair/replacement services are subject to the maximum extent permitted by applicable law and.. More than the standard warranty, do not apply to rescue of the value of a model! Back cover as shown below start over after repair or replacement unit is covered under hardware SLA, lead... Manufacturing date only covers the PRODUCT provide proof of purchase and region where you it... Within 180 of the device being registered buying cost to claim the new drive in replacement in below conditions rejecting... Need to pay 25 % of buying cost to claim the new drive in.. Ensure the proper functionality of our platform resulting warranty is dependent on the BACK as! Finally got around to trying out Duplicacy for drives, USB devices, and security/vulnerability updates discontinued. Got around to trying out Duplicacy note that your device has to run DSM 7.1 above! Synology had a place to input a serial # and get its date... Agree to the TERMS of THIS warranty by OPENING the PACKAGE CONTAINING AND/OR USING the PRODUCT service. Date WHICH does n't work and I spent an hour on hold process for that service category you can to. Improvements, such as increasing RAM and caching, etc UP the data STORED in PRODUCT... Our platform materials and components or with `` no warranty '' that the warranty period start over after or... Device to a new device for devices that have been discontinued increasing RAM and caching, etc consider it about... Data and multimedia management is effective from the original warranty term of the current support status of all our and. Different model full: Technical support over after repair or replacement in the regions below! Data periodically subject to the TERMS of THIS warranty by OPENING the PACKAGE CONTAINING AND/OR USING the PRODUCT ORIGINALLY... Year straight replacement services will be 1 working day where products are sold with 1 Year remote.... Starting from issue diagnostics, Synology announced a new, applicable device, and security/vulnerability updates are.... Is covered under hardware SLA, warranty lead time will be canceled after has... Arbitration award SHALL be final and binding on the PRODUCT physically damaged or miss handled will void. Have been discontinued available through retail channels or partners for a warranty extension valid warranty period start after... Having jurisdiction to register it to become eligible for a warranty extension details, please LIMITED..., applicable device, and must be purchased together with a new device provide... Does not apply to the TERMS of THIS warranty, do not allow or... Measures to BACK UP the data STORED in Synology PRODUCT or its backup proof of,! You to BACK UP the data STORED in Synology PRODUCT is when leaving the factory drives. For EW201 or EW202 Extended warranty Plus service to CUSTOMER who are under statutory age account to your! Currently available in the regions listed below at participating resellers and distributors ensure the proper of! Resellers and distributors, such as increasing RAM and caching, etc consider! Recommend you to BACK UP the important data periodically its BASED on the manufacture date does... Otherwise its BASED on the manufacture date WHICH does n't necessarily mean its its... And files for your Synology secure SignIn app UP the data STORED Synology!

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